Dobies Omdömen

I am sorry to hear your plants did not arrive. According to our courier tracking the parcel was refused and is being returned to us. I can see the order has been replaced and more plants should arrive shortly.

Thank you for your follow up review. We can confrim the address issue has been fixed and your order replacement should be dispatched shortly for you. If any errors occur with an address on your order confirmation when placing an order online please contact our customer services team via email or phone so they can get this amended prior to dispatch to avoid delay or disappointment. They are always happy to assist and we want to ensure you recieve your orders as quickly and seamlessly as possible.

Thank you so much for your five star review. We are delighted to hear that your order was recieved safely and in good condition as we would hope. We apologise for any inconvience caused by the delay with the Prunus incisa Kojou-no-mai tree. Seasonal conditions vary and plants sometimes throw up surprises even for our professional growers. Although we try to stick as closely as possible to published despatch dates, we believe that the most important thing is to send plants out as soon as they are in prime condition for despatch and this may not be quite as originally planned. We do ensure that any significant changes to the estimated dispatch of our products are passsed onto our customers so they are made aware of any delays.

Thank you for taking the time to provide us with your feedback. We take all feedback seriously and have passed your comments onto our growing team and management. With some of our plants they may arrive earlier or later than initial expected. Seasonal conditions can vary and live plants and crops can sometimes throw up surprises even for our professional growers. Although we try to stick as closely as possible to published despatch dates and update our website as much as possible in line with growth rates, we believe that the most important thing is to send plants out as soon as they are in prime condition for despatch and this may not be quite as originally planned. All of our plants and live products are grown with the utmost of care and are despatched when they are in the best condition for travelling and for you to grow on successfully. We ensure to inform our customers of any unexpected delays via email to ensure they are kept informed if a plant may arrive later than expected so they can amend their garding plans.

Thank you so much for providing us with your positive feedback and five stars! We are delighted to hear that your order arrived in the best condition for you to grow on successfully and arrived to your promptly as expected. We truly appreciate you taking the time to provide us with your feedback and are confident your order will perform to you expectations.

Thank you for taking the time to leave your positive review. I am glad to hear the Bulbs arrived in a good condition. I am sure they will look lovely next Spring when in flower.

Thank you for leaving your review. I am glad to hear you received your plants and hope they do well for you. We do value your feedback so thank you for your comments.

Thank you for your positive comments regarding your order. It is great to hear our plants are lovely and represent good value for money. Your feedback regarding our packaging and service is much appreciated.

Thank you for your 5 star review. It is good to know you are please with your seeds and they were delivered promptly. Your comments regarding our service are appreciated.

Many thanks for taking the time to leave your 5 star review. I am glad to hear you are happy with our service and your order was delivered promptly. Your feedback is appreciated.

Thank you for your review. We are sorry to hear that you are disappointed with the plants and feedback received. We can see that your Pansy Matrix Mix plugs would normally flower between January and May which is why these are classed as winter pansies and we can only apologise for any inconvenience caused. Kind Regards, Dobies