I tried to buy from a local shop paying a premium to do so.
Please use a courier who doesn’t habitually lie and gaslight your customers.
Kasey Stone
Dawkes Music
9 months ago
Dear customer,
Thank you for your feedback, I'm sorry to hear that you experienced multiple issues with courier delivery and I have raised this with our Operations team to feed back to them directly. Whilst an occasional delay can happen it sounds as though there have been multiple issues with your order and I fully appreciate the frustration that this must have caused. We are on hand in store to hopefully assist and are contactable via both phone and email should a situation such as this arise as we would then pick this up directly with the courier and hopefully help to resolve the issue. I am however happy to hear that the mute bag is serving you well and is a useful purchase.
Kind regards,
Kasey Stone - Dawkes Sales
The staff members are always helpful and knowledgeable which is why I will continue to give my custom. Just a shame it was not nearer as I would certainly visit the store.
I have had no problems to need to contact Dawkes Music's service. The orders I have made have always been processed very quickly and shipped right away.
Bekki Lamstaes
Dawkes Music
9 months ago
Thank you for taking the time to share such positive feedback, we really appreciate your support!
The service was excellent as always with Dawkes. It was just the product that was poor.
Produktomdömen
Kasey Stone
Dawkes Music
9 months ago
Dear customer,
Thank you for your feedback. I'm sorry to hear that these springs weren't suitable for your instrument, we generally try to ensure our Windcraft range are fairly standardised in terms of the fit however this sometimes isn't the case depending on the specific instrument. If you'd be able to send us measurements of the specific springs you'd need we can double check some different options for you and hopefully find suitable springs.
Kind regards,
Kasey Stone - Dawkes Sales
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.