Charles Tyrwhitt Omdömen

We're sorry that your recent visit to our Jermyn Street store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us soon.

I hope this message finds you well. I wanted to reach out regarding your recent experience at our Jermyn Street branch. I am sorry that you didn’t receive the level of service we aspire to from the sales associates who served you, our team are with us in the flagship because of their passion for menswear and this should be communicated through their service. I will be speaking to them personally to ensure this is not repeated but wanted to offer you my direct email in case you had any further feedback. I am aware you are returning to collect the suit once alterations have been completed so if you have any questions regarding this, I am very happy to assist with these. Kind regards, Lewis Assistant Manager

We're truly sorry that you won't have the items you initially ordered to take with you overseas, especially as these were intended as a gift. That's hugely disappointing, and we absolutely understand the frustration and inconvenience that this caused - and regret it, of course. It's good to see that the Store Manager did what they could to mitigate the damage, and that you were able to purchase some replacements. We hope they will be loved. As for the initial order, a refund has just been processed for you for the full amount. You'll receive the £127.15 back onto your payment card within the next week. We hope that this will, at the very least, provide some peace of mind before boarding your flight.

I am sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. I have raised this with the Management Team to provide feedback to the colleague/s in question, and report back with any changes we make to improve your experience. I hope you will give us a chance to restore your faith in us soon

Thanks for leaving your patience with us, and I'm sorry to hear that you've had some issues in store. After speaking with the store manager about this it's come to my attention that you've been contacted directly by them and this issue is now resolved. If this isn't the case, please do let me know otherwise our team look forward to seeing you in store again soon.

We know it can be frustrating whenever an item is not immediately available, and we're so sorry that your order was impacted in this way. We work incredibly hard to ensure a strong stock position, but sometimes items can sell out faster than anticipated and before we can replenish. There is a note on the product page advising on the delay, so we're sorry if that was missed or not present at the time you ordered. Sometimes that can happen if an item has only very recently gone out of stock and the website has not yet had time to update. "Coming back in stock This product has a delay, but you can order it today to secure yours and we will ship it to you around 19/09/2026. Otherwise leave us your email address and we’ll let you know when it’s back." We'll be in touch shortly to see how you'd like to proceed, and will of course issue a refund if you prefer not to wait for the item to return to stock.