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Omdömen för Cover4Rentals | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 1,934 omdömen

Betrodd kund

Feefo-verifierat

4 years ago

Prompt polite service, clean car.

Betrodd kund

Feefo-verifierat

4 years ago

Policy cancellation

I can't comment on policy use, in the end we cancelled our policy , after the 14 days cooling off period, as due to health issues our first planned trip using the policy had to be cancelled. ...

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Betrodd kund

Feefo-verifierat

4 years ago

Bought many times, now second guessing their professionalism

Bought the wrong insurance by accident , immediately emailed them to ask to change it . No one replied until late the next day. Basically saying they couldn’t change the policy. I asked if they could...

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Customer Service Team

Cover4Rentals

4 years ago

Hello there, thank you for your feedback. I am sorry to see you are unhappy. The policy you purchased cannot be amended and my colleague offered assistance as a goodwill gesture which you agreed to. You replied to us on the Friday end of day and it was a bank holiday weekend in the UK which means we were not open until the Tuesday. We always try to answer within 2 business days if possible and I can see my colleague replied to you on the Wednesday which is within this time frame. If you need anything else, do contact us. Kind regards, Mailys

Betrodd kund

4 years ago

Yes, in the mean time it is Thursday, I still haven't received anything back from you. Still waiting for my confirmation of cancellation. People buy policies and sometimes need their immediate cancellation , as you say you can do in your website.

Customer Service Team

Cover4Rentals

4 years ago

My colleague had messaged you on the Wednesday and finalised it on the Thursday after she had heard back from you. We do our best to respond back to everybody as quickly as you can but I am sure you can appreciate that bank holiday weekend returns are always busy. I believe everything has now been actioned on your policy. Do get back in touch if needed.

Betrodd kund

Feefo-verifierat

4 years ago

Parking close to terminal

Having parking only a few metres walk to the terminal which was important to us. It was easy to book at a reasonable price.

Betrodd kund

Feefo-verifierat

4 years ago

Very easy to book with you.

Everything easy to understand and book.

andrea santorelli

Feefo-verifierat

4 years ago

Vad andrea santorelli sa om Cover4Rentals:

Stay away

They don't pay the excess insurances

Customer Service Team

Cover4Rentals

4 years ago

Hello there, thank you for your feedback. I am sorry to see you were unhappy with the claims delays. I have been following up closely my colleague who has been following up with you to sort it out. I understand you had some delays initially and some difficulties getting on the phone to them. Whilst my colleague has followed up on your behalf, I have also highlighted to the company the issues on getting through to them on the phone you have experienced. I understand that the claim has now been settled as you have provided the missing documents on your end. Do reach out if you need further assistance and we can help. Kind regards, Mailys

THEODORUS VAN DER LAAN

Feefo-verifierat

Saint Florent en Veille

4 years ago

Vad THEODORUS VAN DER LAAN sa om Cover4Rentals:

a smached window last year in june and y was refunded one month after.

Y had a smached window last year in june and y was refunded one month after my clame , so y am very satisfied to by refunded so quick .that's we y insured myself for this years holliday again.

Donna Nunn

Feefo-verifierat

4 years ago

Vad Donna Nunn sa om Cover4Rentals:

Ok i didnt beed a claim..

Betrodd kund

Feefo-verifierat

4 years ago

taking out the insurance cover was made easy.

It was easy to navigate and decide what cover to opt for. Yes, I would recommend Cover4Rentals to family or friends.

Christine Morton

Feefo-verifierat

Germany

4 years ago

Vad Christine Morton sa om Cover4Rentals:

Wait and see

Quick to sort out insurance and good price for a years cover. Be interesting to see how it would be if you had a claim. Got the insurance for holiday in Australia that was covered by this insurance.