Budget car hire debited me for “damage” to a rental car at Taormina airport. I asked American Express to query the charge which they did. I advised Cover4Rentals of the situation. Ultimately Budget...
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Betrodd kund
Feefo-verifierat
2 years ago
Good Value and effective
Good value policy. Sadly had to claim but settled with no issues in 5 working days
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Betrodd kund
Feefo-verifierat
2 years ago
Radio silence about a claim
Broken promises. Made a claim. which was not made very easy, told that a case worker would review the claim and contact but 3 weeks on I have heard NOTHING
Charli
Cover4Rentals
2 years ago
Hi there,
Thank you for your feedback, I'm sorry to hear that you are unhappy with the claim process and our response times.
We have recently started using a new claim system which is experiencing issues, we are looking to get these resolved. This is influencing our Claims Handling process.
I can see that my colleague has emailed you this morning confirming that your claim has been approved, and settlement of this has been sent today.
We apologise for any inconvenience that this has caused.
Kind regards,
Charli
Betrodd kund
2 years ago
Thank you for your prompt response
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Mr Asparagus
Feefo-verifierat
2 years ago
Vad Mr Asparagus sa om Cover4Rentals:
Website was easy to use and price was good. The value of this service is only really able to be reviewed if a claim is made. As I didn't need to claim I have no idea what the service would be like...
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Joel Hargreaves
Feefo-verifierat
London
2 years ago
Vad Joel Hargreaves sa om Cover4Rentals:
Slow service
Terribly slow service.been waiting for over a month for case to be solved and barely heard a word from c4r!
Charli
Cover4Rentals
1 year ago
Hi Joel,
Thank you for your feedback, I'm sorry to hear that you're unhappy with the claim experience.
We have a new claim system which I understand you had an upload issue with. This matter has been reported to IT.
I can see we received your initial claim submission on the 18th September 2024, however we needed some further documentation. I can see that your claim has now been settled on the 11th October and hope this matter is therefore resolved.
Kind regards,
Charli.
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Alison
Feefo-verifierat
France
2 years ago
Vad Alison sa om Cover4Rentals:
Great idea
I haven't had to use your services yet but the fact that I know I'm covered if I have any damage on my hire car is a big relief.
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VB
Vic Bennett
Feefo-verifierat
Dundee
2 years ago
Vad Vic Bennett sa om Cover4Rentals:
Easy to apply for the policy.
Thankfully I did not have to use the policy so really difficult to make any comments.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.