Beautiful leather chairs, worth the long wait ( we were told timescale and it was bang on ) Delivery men were a delight, they even took our old chairs outside for us. Excellent service all round....
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Produktomdömen
Köpdatum: 28/01/2017
0
Dela
Betrodd kund
Feefo-verifierat
9 years ago
Service is good would recommend to everyone arrived on time happy with my purchase
No communication. My order took months. When I called to enquire the third time the receptionist was extremely rude and put the phone down. I was not rude to her, but I did tell her I was becoming...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We are sorry that you had issues with your order and we are very sorry for the issues you experienced when you called the office. Please accept our apologies and assurances that this is not the norm and that your comments have been passed on.
On a positive note, we are pleased that you are happy with your purchase and hope that you get a great deal of enjoyment from it.
The service received on selecting a sofa was good. However, the after sales service is poor. We waited 14 weeks for our sofa. The guide was 8-10 weeks from the UK supplier. We weren't kept informed...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it. We are sorry that you experienced delays to your order and that you were not kept informaed of the delays to your order. Please accespt our assurances that this is not the norm.
We are pleased that you are happy with your sofa and hope that you get many years of enjoyment from it.
Once again thank you for taking the time to leave us feedback, we do appreciate it.
I ordered my suite in Feb after being told it would take 6-8 weeks, it took over 3 months and every time I called the shop to chase the attitude was sloppy with a couldn't care less attitude, as in...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback we do appreciate it.
We are sorry that you experienced a delay to your order and and that the service you received from our staff was not of the standard expected by either you or us.
Please accept our assurances that this is not the norm and that your comments have been passed along.
Once again thank you for taking the time to leave us feedback.
Sales person want to sell you something and they will sell it well.
I put a £1200 deposit down and chose the finanace option when finance got refered I asked them what happens if it doesn't go...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you had issues with our staff in store and that there was miscommunication when you placed your order and we can only apologise for this.
Please accept our assurances that this is not the norm and that your comments have been passed along.
Once again, thank you for taking the time to leave us feedback.
Great service, ordered wardrobe and bedside drawers. The house was not ready and we asked Cousins could they hold on to it for over a month which they were happy to do and delivered at a convenient...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
