Thank you for sharing your experience with us. We’re glad to hear you enjoyed the ease of having everything organised and appreciated the chance to meet fellow travellers while exploring so many destinations.
We’re truly sorry to hear about the issues you encountered with the accommodation in Florence. This is certainly not the standard we aim to provide, and we will be following up with our local partners to ensure this is addressed.
Regarding tipping, our Trip Managers usually explain the process clearly during the trip and suggest appropriate amounts based on past guest feedback. For added convenience, our Reservations Team can also assist in including gratuities in your booking, so they’re taken care of before your trip begins.
We do appreciate your feedback, as it helps us to improve the experience for all our guests.