Absolutely terrible, item marked as delivered, despite noone being at the address. Signed for by someone we do not know - the image is the item delivered outside (so could be anywhere)...
Passed...
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Madalina
Condell Ltd
3 years ago
Hello and thank you for taking the time to offer feedback. We are sorry to hear about your poor delivery experience and apologise for the inconvenience it caused. As you've mentioned, our currier is stating that the item has been delivered. However, if you are still waiting to receive your order please contact our Commercial Manager Conor Foley at cfoley@condell-ltd.com. Kind regards.
Produktomdömen
Köpdatum: 08/04/2023
1
Dela
Betrodd kund
Feefo-verifierat
3 years ago
Dont deliver £1200.00+ of goods to site, 10 days earlier than expected and without letting customer know!!!
Madalina
Condell Ltd
3 years ago
Hello and thank you for taking the time to offer feedback. It seems like your products came in quicker than we expected and were slotted into an earlier delivery. We make a habit of contacting our customers before deliveries go out so we apologise for our mistake on this occasion and the inconvenience caused. We hope your items were not damaged, but if you have any concerns please contact our Commercial Manager Conor Foley at cfoley@condell-ltd.com. Kind regards.
Seems the order placed for a lintel didn't get dealt with and was only confirmed to supplier after having to chase 5 days later . Then it didn't arrive on the scheduled date 3 days later and again...
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Madalina
Condell Ltd
3 years ago
Hello. Thank you for your feedback. We apologise for the delay in receiving your order. It seems there has been a breakdown in communication with the dispatching depot. It's our understanding with the currier that this has now been delivered. Should you with to further discuss with someone, please contact our Commercial Manager Conor Foley at cfoley@condell-ltd.com. We'll be happy to compensate you for the inconvenience on any future orders. Kind regards.
fast and friendly suggested different option when original was out of stock will recommend to friends and family but as for courier that was completely was not helpful at all
Produktomdömen
Köpdatum: 26/04/2023
0
Dela
DC
David Colclough
Feefo-verifierat
3 years ago
Vad David Colclough sa om Condell Ltd:
Bad delivery said phone 30 minutes before. No they rang when they dropped on my drive how the velux windows wasn’t ****** I will never know flashings bent as ****. Don’t use
Madalina
Condell Ltd
3 years ago
Hi David. Thank you for taking time to offer feedback. We are sorry to hear about your experience. While we always make sure to notify customers before a delivery, this order was sent out on a pallet currier so we apologise it didn't happen. As for the damaged products, please reach out to our Commercial Manager Conor Foley at cfoley@condell-ltd.com to discuss compensation moving forward. Kind regards
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.