Sorry to hear that our unseasoned logs were too large for your fire. All of the logs we sell should be cut to a standard length which fits most appliances, and I’ll ensure that this is looked in to. Thanks for your feedback, and also you for your positive service review. We hope to see you again soon.
Warm Regards
Rebekah
Produktomdömen
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
Sorry to hear that our unseasoned logs were too large for your fire. All of the logs we sell should be cut to a standard length which fits most appliances, and I’ll ensure that this is looked in to. Thanks for your feedback, and also you for your positive service review. We hope to see you again soon.
My last 2 orders have taken over a week to be delivered.
This is much longer than in previous years. I can't even blame winter, as my last order was just 2 weeks ago, in spring.
Coals2U
Coals2U
11 years ago
We’re sorry to hear that you’re unhappy with our delivery times which are currently 5-7 working days. Delivery times tend to differ throughout the seasons, and usually tend to decrease in winter as we bring in some extra hands to help us meet demand. We are currently working to improve our delivery times and communication, and hope that this will allow us to serve you better in future. Thank you for taking the time to let us know your experience.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
