Inconsistent coal quality. Poor knowledge regards what is required for an open fire WITH back bolier vs open fire only. Delivery reliability hit and miss. Website poor for 21st century standards...
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Coals2U
Coals2U
11 years ago
We’re really sorry to hear that you've had a bad experience with Coals2U. The happiness of our customers is paramount to our business and we can see that we've let you down. Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing these issues to our attention. Improving our service where necessary is very important to us and your feedback is vital to helping us achieve it.
Warm Regards
Rebekah
Produktomdömen
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
We’re really sorry to hear that you've had a bad experience with Coals2U. The happiness of our customers is paramount to our business and we can see that we've let you down. Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you’d like to talk about this further, please don’t hesitate to contact us by calling 0845 450 1474, or emailing feedback@cplindustries.co.uk. Thank you for bringing these issues to our attention. Improving our service where necessary is very important to us and your feedback is vital to helping us achieve it.
Köpdatum: 27/01/2015
0
Dela
Betrodd kund
Feefo-verifierat
11 years ago
The ordering process is simple; prices are competitive and delivery is always on time.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
