Really good service thanks. Allowed us to change the delivery slot, all well communicated, delivery on time, calling in advance. Really helpful and friendly delivery man. Bed really well packaged.
Betrodd kund
10 years ago
Took an exhausting 2 days to put together but amazing quality so solid. & huge. Looks fantastic. Thinking of getting the matching furniture it's such good quality. Would definitely recommend
I have rated over all as good due to their prices and short lead times. However delivery was poor to bad. We had several issues with delivery of the Stompa bed from Clever Clicker. First delivery...
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Clever Clicker
Clever Clicker
10 years ago
Thank you for your feedback, but we are sorry to hear of the mix-up with delivery. Unfortunately, we had a member of the transport company fall ill on the day of your delivery, which meant that we had to use an agency driver to complete the deliveries for that day. This driver unfortunately mixed up the order, and delivered more parts, which should have not been delivered to you. Therefore, the transport company had to make arrangements to rectify this issue. We can only apologise for this error, and we are still looking into this issue with the transport company.
Good service just could do with using a better courier than Efurn.
Clever Clicker
Clever Clicker
10 years ago
Thank you for your feedback. With regards to the comment about the courier, "Efurn" - Efurn is our limited company name. We are interested to know why you were not happy with the delivery service, as we actually upgraded you to a timed delivery slot service, free of charge. It would be appreciated to have some further feedback with regards to the delivery, so that we can look into this with the transport company. If you can email us on support@cleverclicker.co.uk , this would be much appreciated.
The online ordering was easy to use. My bad point is the delivery. On the website we will deliver at a time to suit you. However the delivery company would only deliver to me when it suited them...
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Clever Clicker
Clever Clicker
10 years ago
Thank you for your comments. We are sorry to hear your concerns about the delivery. Our transport company try to adhere to any requests regarding delivery dates, so we are sorry to hear that you feel that the delivery could only be made on a day that suited the delivery company. We were not made aware of any issues with booking in a delivery date, and if we had known, we may have been able to help with any issue/s. With regards to the delivery service itself, our Free Delivery Service is to the ground floor level of the property as standard. Should you need a "Room of Choice" service, then this service is available at an additional charge of £19.95 at checkout, which means that the delivery team will have sufficient insurance in order to take the goods to a room of you choosing. We hope this makes sense, and again we are sorry for any inconvenience or disappointment caused with your order.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
