Ordering service very goo but little communication thereafter. We paid extra for 4 hour slot delivery that was promised to be c. 9am to 1pm so we made sure we were in. In fact delivery arrived at...
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Catherine
Clever Clicker
9 years ago
Thank you for your feedback. We have looked into the delayed delivery with the transport company, and we have been advised that unfortunately on the day of your delivery, one of their team members was not at work due to sickness so they had to make arrangements for a replacement driver / team member. This meant that the route was unfortunately behind schedule, but they were trying to make up time, where possible. We are sorry that this delivery service was below our usual standard of service.
Produktomdömen
Catherine
Clever Clicker
9 years ago
Thank you for your feedback. This is certainly not our usual standard of service, and with regards to the possible mis-pick of mattress, we wish to look into this further, as this should not have happened in the first instance. We will contact you direct to discuss this further.
Everything from my initial enquiry to the delivery was dealt with in a very professional manner. Excellent communication to update me on the status of the order.
Communication regarding delivery was slightly poor. Item had 1-10 days delivery and I still hadn't received any communication to say when delivery was going to take place till after this. Although I...
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Clever Clicker
Clever Clicker
10 years ago
Thank you for your feedback. Our general lead time for "in stock" items varies from 1-7 or 1- 10 working days, sometimes dependent on delivery postcodes, but we are sorry to hear that you were contacted later rather than sooner. We apologise for any disappointment this may have caused.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
