The quality of the product I purchased is really good and am more than satisfied. But the one day delivery service is certainly not one day. I ordered on a Saturday (Next working day would be Monday)...
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Chelsea Peers
Chelsea Peers
6 years ago
Hi There, So sorry for the inconvenience caused with our order. As our warehouse isn't open at weekends next working day would be Tuesday as a day is needed to process your order. Sorry for the confusion here. We have been going through some teething problems with DPD due to peak season. This caused a slight delay to our deliveries. These issues have now been resolved to make sure this doesn't happen again. We also refunded your shipping cost in response to the delays. We have now introduced a 2-3 day shipping option for all UK customers.
Sorry again for any inconvenience caused, we are more then happy to help!
The Chelsea Peers NTC Team **
Beautiful material, yet to wash so can’t comment. Good customer service, one item out of stock so they rang to see if I wanted an alternative.... well done to your Chelsea peers NYC team! First rate!...
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Köpdatum: 24/10/2019
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Charlotte Campbell
6 years ago
Vad Charlotte Campbell sa om Chelsea Peers:
Delivery could be quicker as its ment to be next day and it took 4 days to get to me.
Chelsea Peers
Chelsea Peers
6 years ago
Hi Charlotte, Thank you for your comments.
As you placed after Friday 2pm this was not processed until Monday and delivered Tuesday.
We have now updated our shipping to next working day.
Thank you for your feedback!
Best,
Chelsea Peers NYC Team x
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Charlotte Campbell
6 years ago
I recieved it thursday.
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Chelsea Peers
Chelsea Peers
6 years ago
Hi Charlotte,Sorry that you are not happy with the quality of your Dressing Gown?
Would you like me to arrange a refund or exchange for this item.
Thanks,
Chelsea Peers NYC.
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Charlotte Campbell
6 years ago
I would like to arrange refund please.
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Charlotte Campbell
6 years ago
I'm still yet to here from you about arranging a refund.
Kind regards
Charlotte Campbell
Chelsea Peers
Chelsea Peers
6 years ago
Hi Charlotte, Sorry for the delay in a response here. Please contact us on info@chesleapeersnyc.com so that we can resolve all of this in the correct manor. Sorry again for the inconvenience. We hope we can resolve this all for you ASAP.
I am very disappointed to receive a request for feedback when I have not received my delivery!!
Chelsea Peers
Chelsea Peers
6 years ago
Hi Clair,I have just tracked your shipment and it is noted as delivered. Please let us know if you have received the shipment ok? Sorry for the delay it seems DPD returned the shipment to our Depot as they could not find a delivery address. Thanks, Chelsea Peers NYC
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