I rang to add snow sports cover to an existing policy. Susie took me through both options (adding the cover to an existing policy, or taking out a separate policy). She was so patient at explaining...
Needed to update something on my policy. Not a long wait to connect through to who I needed to speak to; spoke to a human (big bonus these days), very easy and clear to get what I needed to get done.
Too many hidden clauses and could not access my policy after entering by post code correctly as requested.
Social Media Team
Cedar Tree Insurance
6 months ago
Thank you for your review.
We're sorry to hear you struggled to access your documents, our systems supports input of your post code with, or without the space, so, it may be that the post code you entered during purchase is incorrect. I've triggered a resend of your welcome e-mail, and, the links are one click (without requiring postcode) for 48 hours. If you need to update your post code, you can do so online, or via our call centre.
In relation to our policies, we make the full wording available during purchase, and aim to highlight all material or unusual clauses during the purchase process, if there is anything you felt unclear, we'd be happy to hear your feedback on what you felt should have been highlighted further, to help us improve.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....