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Thank you for the feedback! We're sorry to hear that our contact with you (to help you schedule a tour) was a surprise or inconvenience. The questions we ask in follow-up to service inquiry requests help us provide the best information and resource suggestions matched to your family's specific needs and situation. If you need any assistance in rescheduling the tours we helped you to arrange, or to add more tours, please do get back in touch with our team at a time that's convenient for you: (866)824-8174. Thank you!

Thank you for sharing your feedback! Unfortunately, occasionally an email service provider will mistakenly place our message(s) in the spam or promotions folder rather than the recipient's in box. We'd be happy to resend the messages to you, and we also offer checklists on our website. Here's one for assisted living: http://www.caring.com/articles/assisted-living-facilities-choosing-the-right-one We also have an article about how assisted living can be used as a respite option: http://www.caring.com/articles/respite-assisted-living You may call your family advisor (866-824-8174) or our customer service Help Desk to get more assistance in receiving free informational content from Caring.com (particularly if you're not receiving our emails to your inbox): http://www.caring.com/about/contact.html Thank you!