Capital Fortune Omdömen

That's a great comment and we are pleased we could assist

We are pleased we could assist and our International suite of lenders helped us on this one

Thanks for such a lovely testimonial. It is appreciated

Thanks for taking the time to comment

We appreciate your continued support and loyalty. we understand you have choices regarding brokers and appreciate we have you as one of our long term clients

We are brave to publish all feedback on our website and this is a really valuable learning point for us. The adviser has been spoken to regarding your comments and we clearly failed you in the service provided. This is rare - and we make no excuses. We will try even harder on the next occasion. You deserved 100% service and did not receive this. Thank you for bringing it to our attention and action has been taken.

Thanks for the feedback. It's disappointing when we don't get it right and this is a rare low grading. I've looked into this for you and note that given your circumstances we had to apply to an international offshore bank. This is unusual as we can normally place all mortgages with UK lenders. We can only pass on requests for further documentation at the time the lender requests them from us - but appreciate this became very frustrating for you. We will pass on these comments to the lender and see if next time, we can both improve the service provided.

Thank you for the great feedback which is appreciated

We appreciate such a glowing testimonial and will pass on your comments to both Luke and Megi. Thank You!

Thank you for the sentiments - we try to do our absolute best!