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Omdömen för Waltons | Kundtjänstomdömen för https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Betrodd kund

Feefo-verifierat

7 months ago

Very pleased

Very good, good communication re delivery and helpful delivery guys

Waltons Garden Buildings

Waltons

7 months ago

Thanks for your great review!

Produktomdömen

Köpdatum: 20/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Started fine but ended with contradictions and missing evidence

Initial response fine – everything after that was appalling To be fair, Waltons did respond quickly when I first reported the damaged parts. But everything that followed was a masterclass in poor...

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Toni-Sue

Waltons

7 months ago

Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short. While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process. We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled. If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly. Thank you again for your feedback.

Produktomdömen

Toni-Sue

Waltons

7 months ago

Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short. While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process. We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled. If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly. Thank you again for your feedback.

Toni-Sue

Waltons

7 months ago

Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short. While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process. We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled. If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly. Thank you again for your feedback.

Köpdatum: 08/07/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Just a great company to do business with.

From my phone call enquiry to ordering the Maine Summerhouse the service I received was excellent.The driver who delivered was so helpful and gave useful tips re building. ...

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Waltons Garden Buildings

Waltons

7 months ago

Thank you for leaving us your great review! We're happy to hear our services met your expectations

Produktomdömen

Köpdatum: 30/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Impeccable service from Waltons

Fantastic service from beginning to end. Could not fault this company in any way. Highly recommend.

Waltons Garden Buildings

Waltons

7 months ago

Thank you for taking the time to leave us your review! It's great to hear our services met your expectations We appreciate you recommending us to others

Produktomdömen

Köpdatum: 30/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Perfect Summer House

Waltons are fantastic! I cannot recommend them enough to anyone who wants to buy a summer house. We chose the option for the company to build. It's a massive project so personally I'd recommend them...

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Waltons Garden Buildings

Waltons

7 months ago

Thank you for your great review! Your feedback means a lot to all of us at Waltons We hope to see you again in the future

Produktomdömen

Köpdatum: 29/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Poor experience

I didn’t get any service. I paid nearly £300 for no greenhouse and two disrupted days and had to wait for my refund at further inconvenience

Toni-Sue

Waltons

7 months ago

We’re really sorry for the inconvenience caused and for the disruption to your time. Not receiving your order and then waiting for a refund is understandably frustrating, and we sincerely apologise for the experience. Thank you for your feedback — it’s been noted and will help us improve.

Produktomdömen

Köpdatum: 19/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

The driver was friendly, knowledgeable and extremely helpful. The woman who I spoke with several times in customer service was friendly, very knowledgeable and went above and beyond in helping me,...

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Waltons Garden Buildings

Waltons

7 months ago

Thank you for your great review! We appreciate your lovely feedback on our services

Produktomdömen

Köpdatum: 17/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

5 Star Service

Having had a bit of a technical hiccup with my delivery address and payment terms when ordering, I emailed the team. By 7am the following morning I received a reply and my issue was resolved...

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Waltons Garden Buildings

Waltons

7 months ago

Thank you for taking the time to leave us your review We're happy to hear the small issue you had was quickly resolved, and that our services met your expectations! We appreciate you recommending us to others, and hope to see you again soon

Köpdatum: 23/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Excellent delivered bang on time 😁😁😁

Waltons Garden Buildings

Waltons

7 months ago

Thank you for your great review!

Produktomdömen

Köpdatum: 15/09/2025

0

Betrodd kund

Feefo-verifierat

7 months ago

Overall very pleased with the service

Excellent

Waltons Garden Buildings

Waltons

7 months ago

Thanks for your great review!

Produktomdömen

Köpdatum: 23/09/2025

0

Waltons Omdömen

3m x 3m Pressure Treated PergolaFler omdömen om denna produkt (5)Visa produktwebbplatsEasy to erect, good instructions, very pleased

Additional Floor Support - Complete KitVisa produktwebbplatsCompletely unnecessary and never refunded I was prompted to buy this floor support kit when purchasing my 8x6 Shiplap Premium Potting Shed, only to discover the floor was already fully braced....Läs mer

8 x 6 Shiplap Premium Potting ShedVisa produktwebbplatsProduct unsafe, mis-sold extras, and appalling after-sales service I bought the 8x6 Shiplap Premium Potting Shed for £849.98. From the moment it arrived, the experience has been a catalogue of...Läs mer

Maine SummerhouseFler omdömen om denna produkt (3)Visa produktwebbplatsMy delivery was excellent the driver Adam was so efficient and helpful giving tips etc.I am recommending your company to all of my friends. It is now erected and painted and...Läs mer

Premier Corner SummerhouseFler omdömen om denna produkt (16)Visa produktwebbplatsI am so happy with this summer house. It's everything I want and have dreamed of. Highly recommend this to anyone. Brilliant craftsmanship and service.

Home Installation (Building Only)Fler omdömen om denna produkt (51)Visa produktwebbplatsThe second installation team were fantastic. There was a bit of an issue with the first team but it was resolved to my satisfaction.

Value Overlap Double Door Apex ShedFler omdömen om denna produkt (22)Visa produktwebbplatsIt's a fair shed for what I paid for it

Waltons 10 x 12 Apex Metal Garden ShedFler omdömen om denna produkt (2)Visa produktwebbplatsNice large shed easy enough to put together as everything was marked and the instructions weren't to bad. The size is slightly smaller than advertised but big enough for what we are using it for....Läs mer

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