Burrells Omdömen

Good afternoon Mrs Frost Many thanks for your feedback. We have taken your comments on board and are taking steps to ensure our marketing is much clearer in future. It is never our intention to mislead our customers, therefore please accept our sincere apologies for any miscommunication we have caused. We're very pleased you had a positive experience with our Online Sales Manager, Sadie Blake and we are vert sorry this has tainted your experience with us and hope that you will give us the opportunity to get it right in the future. Kind regards Swag Marketing Manager

Many thanks for taking the time to report your feedback. We are very sorry for any confusion our website may have caused you regarding our gift vouchers. Swag and Pandora are separate companies of ours and the Swag gift cards cannot be used in our Pandora stores. However i did speak to your sister at the time and arranged, as a one off to allow her to spend her vouchers in our Pandora Oxford store. Please accept our apologies for any inconvenience to you or your sister in having to arrange this. Kind regards Online Sales Manager