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Omdömen för Budget Direct Insurance | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 12,974 omdömen

Betrodd kund

Feefo-verifierat

11 days ago

Great customer service

Betrodd kund

Feefo-verifierat

11 days ago

Shem is very patient and helpful

Vaithilingam

Feefo-verifierat

SGP

12 days ago

Vad Vaithilingam sa om Budget Direct Insurance:

The policy was well explained and the process was fast and efficient

Betrodd kund

Feefo-verifierat

12 days ago

Agent was great

Tao-yien Eugene

Feefo-verifierat

12 days ago

Vad Tao-yien Eugene sa om Budget Direct Insurance:

Really poor. Akin to a scam. That is why insurers have a bad reputation.

I was advised by BD to report a small accident even though both parties agreed to a private settlement. I was rather concerned how this would impact my premium, but nonetheless was advised by BD that...

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Xin

Budget Direct Insurance

12 days ago

Hi Eugene, Your feedback on our claims service is critical to us. Please allow us some time to check with our team internally on your feedback, and we will get back to you shortly on the investigation. If you have any further enquiries about your claim, please call us 6221 2199 (Claims hotline) or email claims@budgetdirect.com.sg. Many thanks for your patience, Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

Xin

Budget Direct Insurance

8 hours ago

Hi there, Thank you for taking the time to share your feedback. We understand your concerns regarding the accident reporting process and the impact that an accident record may have, even in situations where parties choose to resolve the matter privately without a claim being pursued under the policy. As part of regulatory requirements, motorists are required to report all accidents to their insurer, regardless of whether the matter is eventually settled privately. We appreciate that this may sometimes feel inconvenient, especially when the damages involved are minor. We would also like to clarify that insurance premiums are determined based on a range of underwriting considerations. While a private settlement may mean that no claim is made under the policy, the circumstances and liability relating to an accident may still form part of the overall assessment. We acknowledge your feedback on the overall experience and communication, and we will continue to review how we can better support our customers through such situations. Thank you once again for your feedback. If you have any further enquiries about your claim, please call us 6221 2199 (Claims hotline) or email claims@budgetdirect.com.sg. Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

Isfarizal

Feefo-verifierat

SGP

13 days ago

Vad Isfarizal sa om Budget Direct Insurance:

No unneccesary buying. Offered what is required.

quick response time, excellent service & straight forward.

Betrodd kund

Feefo-verifierat

13 days ago

Good customer service. Provide comprehensive explanation

Compared to the previous insurance i bought from Budget Direct is very responsive and took the initiative to explain in details to me.

Betrodd kund

Feefo-verifierat

13 days ago

over a dishonest employee representing the company

The agent promise a voucher eventually give excuse saying run out of voucher or my insurance amount didn't exceed 700 hence not qualify

Xin

Budget Direct Insurance

13 days ago

Hi there, Thank you for sharing your concern with us. Please allow us some time to check with our team internally, and we will get back to you shortly on your concern raised. Our team are here and ready to help you from 9am to 6pm, Mondays to Fridays (closed on weekends and public holidays). Many thanks for your patience, Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

JOHNY

Feefo-verifierat

SGP

13 days ago

Vad JOHNY sa om Budget Direct Insurance:

Alan is polite, knowledgeable and efficient. Thank you.

Everyone whom I spoke to on the telephone was polite and courteous.

Radwan Bin

Feefo-verifierat

SGP

13 days ago

Vad Radwan Bin sa om Budget Direct Insurance:

Agent Lavinia was a great help and has assisted me through the process and understanding. Thank you for being patience and providing all the information I needed.