Good service, but the 2 items that were freebies were very poor as it was a gift for a friend, I would have thought a penhaligon sample would have been more appropriate
Köpdatum: 02/05/2013
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
lovely packaging
Produktomdömen
Köpdatum: 06/05/2013
0
Dela
Betrodd kund
Feefo-verifierat
13 years ago
Fantastic customer service and really speedy delivery.
Produktomdömen
Köpdatum: 29/04/2013
0
Dela
Betrodd kund
Feefo-verifierat
13 years ago
Website easy to navigate. Item arrived very quickly.
It's cumbersome to use your site, u ask for a phone call to buy some products, but that can only happen during the day.
The samples a less, yet that's supposed to be more.
Brummells of London
Brummells of London
13 years ago
Thank you for getting in touch via Feefo.com. As a small business we truly value feedback from our customers, both positive and negative.
We are very sorry to hear of your experience with our website. Our site is now 6 years old and we accept in online terms it is getting on a bit. We are very excited to be working on a brand new site for release later this year. We hope to resolve any such issues in this new release.
Our customer service team are available from 8.30am to 5.30pm, Monday to Friday. We are still only a small business at this time and cannot yet offer extended or 24hr telephone support. We are looking at this area and we take your feedback on board. We are very sorry if this caused you any inconvenience when placing your order with us.
We will contact you separately re samples and make sure you received the right amount.
Thank you for taking the time to give us your feedback and please do let us know if there is anything else we can assist you with.
Kind Regards,
Sue
Brummells Customer Service Team
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
