Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Omdömen för Brooks Braithwaite | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 954 omdömen

Betrodd kund

7 years ago

Purchased online. Quick and easy

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for the great review.

It is amazing to hear the policy was quick and easy to set up!

If you do need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Quick and easy

Tim

Brooks Braithwaite

7 years ago

Hello Ms Browne,

Thank you for the lovely review.

It is great to hear that you found the process quick and easy, as this is exactly how we intend it to be!

If you need anything in future, please do let me know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Still no contact from underwriters regarding the next step of my claim.

Tim

Brooks Braithwaite

7 years ago

Hello Miss Dains,

Thank you for the feedback.

The Feefo request was in relation to the renewal of the policy, which we trust is all in order.

Following our conversation yesterday, we have logged the claim with the Underwriters and we expect they will be in contact with you soon.

But, if you do wish to discuss any part of your policy, please do give us a call on 0345 0701 064.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

help full

excellent service, help full customer service.

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Sullivan,

Thank you for the lovely review!

It is so good to hear that you enjoyed the service and found us helpful.

If you need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

very good with cardiff but could,nt find anyone at arrciffe to find my cat

We had very good service in cardiff but in lanzarote it took over a hour to find were my cat was we went to cargo office but it was closed, had to find tui rep to help us find were he had gone It was...

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Tim

Brooks Braithwaite

7 years ago

Hello Mr & Mrs Kum,

Thank you for taking the time to provide feedback, but I think this may be for a different company.

We are Petplan Sanctuary and we provide business insurance (e.g. kennels and cattery).

Please do give us a call on 0345 0701 064 if this has caused any confusion.

Kind Regards,

The Petplan Sanctuary Team

Betrodd kund

7 years ago

Yes its perfect for what I need.

It was just so easy & straightforward with good advice to when speaking to someone.

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for the lovely review.

It is great to hear that the whole process was easy and straight forward with good advice provided.

If you need anything in future, please do let us know!

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Exactly what I was looking for

Found the online process really quick and straightforward. The cover is exactly what I was looking for.

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Reynolds,

Thank you for the lovely review.

It is always so good to get feedback on our website, so I am glad you found it quick and straightforward!

It's great the cover suits what you are looking for as well.

If you need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

good value

Easy to follow online,very reasonable and offer exactly what i was looking for!

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Bromley,

Thank you very much for the amazing review.

It is great to hear that you found the website easy to follow and the cover suited your needs!

If you need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Betrodd kund

7 years ago

pull your socks up when handling claims

The normal very fast service was very lacking this last time I had to make a claim, resulting in my having to ring twice to jog them along. After the second phone call everything went well though....

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Hayley

Brooks Braithwaite

7 years ago

Hi there,

We are sorry to hear that you had to chase your claim and we are aware that the processing time is not up to our usual standards.

We are working very hard to get this resolved as quickly as possible.

Thank you for your feedback.

The Petplan Sanctuary Claims Team.

Trusted Customer

7 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Discounts if you belong to a Dog Groomers ***

Had Pet plan since 2002, found them good and quick to pay out on the one time I needed to claim. However with rising costs this is the first time I have gone elsewhere and saved nearly £70. Would...

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Tim

Brooks Braithwaite

7 years ago

Hi Mrs Le Brocq,

Thank you for taking the time to leave us some feedback, we're sorry to hear we weren't able to offer you a more competitive price at renewal, we offer our best prices straight away which we believe is fairer for our customers.

It's great to hear that when you've needed to make a claim in the past we met your expectations! We're here if you need our services in the future.

Kind Regards,

The Petplan Sanctuary Team