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Omdömen för Brooks Braithwaite | Kundtjänstomdömen för {{merchantUrl}} | Feefo

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Betrodd kund

Feefo-verifierat

5 years ago

Generally experience with petplan sanctuary and the claims team is very good. However recently had to ask 3 times for renewal documents to be sent and on the first occasion of asking the gentleman...

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Alison Garrod

Brooks Braithwaite

5 years ago

Hi there, Thank you for leaving your feedback, we want to learn from our mistakes. We have had very high call volumes over the last few months and would like to apologise for the wait times you’ve experienced. We are pleased we have now resolved your query and want to make sure we provide you with the customer service you have always received.Please don't hesitate to contact us if you require any further assistance.Kind regardsThe Petplan Sanctuary Team

Betrodd kund

Feefo-verifierat

5 years ago

Good cover

Good service , happy with what is covered

Alison Garrod

Brooks Braithwaite

5 years ago

Hi there, Thank you for leaving your lovely review. We're so pleased that you found our customer service and cover was just what you needed. Please don't hesitate to contact us if you require any further assistance. Kind regards The Petplan Sanctuary Team

Trusted Customer

Feefo-verifierat

5 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

very long wait for phone to be answered No thanks

Dani

Brooks Braithwaite

5 years ago

Hi there,Thank you for taking the time to provide us with your feedback.We're sorry we were not able to assist you quickly in this instance, this is not our normal service and we apologise that this has not been a good experience for you. Whilst we continue to work from home in the current circumstances, we remain committed to providing the best possible customer service to our customers and are grateful for your feedback.If you wish to discuss this any further, please don't hesitate to contact us.Kind regardsPetplan Sanctuary Team

Betrodd kund

Feefo-verifierat

5 years ago

its fine

it is very good for me and i am happy with it

Trusted Customer

Feefo-verifierat

5 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Grest Easy

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Communication is great, simple language that I can understand. Really helpful people who are on the end of a phone

Betrodd kund

Feefo-verifierat

6 years ago

Great customer service! Excellent product! I had to make a small claim for the first time since taking out this policy some years ago. As during Covid-19, I made a phone call, was sent an online form...

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Hayley

Brooks Braithwaite

5 years ago

Hi there, Thank you so much for taking the time to leave us your 5 star review. It is great to hear that you found our claims process easy and that you would recommend us. We hope you have a lovely weekend, The Petplan Sanctuary Claims Team.

Betrodd kund

Feefo-verifierat

6 years ago

Renewal service appears confused and overwhelmed

I rang to renew insurance on 7th Sep and was advised that I'd be called back. This did not happen, even after sending an email seeking a call. I rang again on Tuesday to be told that #### had the...

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Alison

Brooks Braithwaite

5 years ago

Hi there, Thank you for your feedback. It's definitely something that has been challenging for us over the last 6 months and is being looked into as we continue to work from home. We're sorry we were not able to assist you quickly in this instance, this is not our normal service and we apologise that this has not been a good renewal experience for you. Confirmation of payment is always confirmed over the telephone so we will make sure that we put a note on your policy for email confirmation as well each year. If you wish to discuss this further, please don't hesitate to contact us. Kind regards Petplan Sanctuary Team

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

yes!

Brilliant customer service - really felt like I was a valued customer, rather than just another 'nameless' client to be onboarded.

Trusted Customer

Feefo-verifierat

6 years ago

Vad Trusted Customer sa om Brooks Braithwaite:

Problem free insurance policy

Going in to my 3rd year of being insured with Petplan Sanctuary. Not had any problems at all so far. Policy price does not increased at renewal. Haven't made any claims, so had no reason to contact...

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