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Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Omdömen för Brooks Braithwaite | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 954 omdömen

Mrs Andrea Macpherson

Feefo-verifierat

Brynna, Pontyclun

1 year ago

Vad Mrs Andrea Macpherson sa om Brooks Braithwaite:

Timely reminder and competitive renewal quote.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a response, we are glad you are happy with our service

Betrodd kund

Feefo-verifierat

1 year ago

Keep the renewal to a minimum.

Efficient with all the paperwork, always on time with the renewal.Have yet to deal with a claim yet.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Jenny Eales

Feefo-verifierat

Wisbech

1 year ago

Vad Jenny Eales sa om Brooks Braithwaite:

Follow up on outstanding points rather than waiting for the client to chase

Phone representatives are friendly and helpful. The policy includes all terms which our business requires. Some points of the process were a little slow and I needed to chase them up in order to get...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we will take on board your comments regarding activation of the policy

Betrodd kund

Feefo-verifierat

1 year ago

Betrodd kund

Feefo-verifierat

1 year ago

Customer service and care.

My insurance was renewed without any prior warning. When I cancelled the policy and direct debit the money was still taken the following month. Having contacted again they have reset the direct debit...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, all feedback is important to us. Having investigated this further I can see that the direct debit was in submission with the bank, so we were unable to cancel this. As soon as the payment was made we were able to provide you with a refund and the policy was cancelled from the inception date. Whilst we endeavour to address any banking issues as soon as possible, we do have to work with how the banks process payments, and if it is in submission they will not allow a payment to be returned. I do hope this clarifies why the payment was taken.

Betrodd kund

Feefo-verifierat

1 year ago

Kirsty was very helpful with getting me insurance which was quite specialist. Great communication and good price.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased you are happy with the service and I will pass on your comments to Kirsty!

Gary Baxter

Feefo-verifierat

Fleet

1 year ago

Vad Gary Baxter sa om Brooks Braithwaite:

Great service and easy to deal with

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Betrodd kund

Feefo-verifierat

1 year ago

Bit more reassurance/confidence when customer needs info

Thorough and friendly

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, it is very useful for training purposes. We will take on board your comments regarding providing reasurance and confidence.

Neil

Feefo-verifierat

East Lothian

1 year ago

Vad Neil sa om Brooks Braithwaite:

No. The service was excellent.

Brooks Braithwaite (Petplan Sanctuary) provided excellent service. My claim was handled quickly and efficiently, with clear communication throughout. As the saying goes, you only find out how good...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to send a review. We are delighted that you are happy with our service!

Mrs Beryl Atkinson

Feefo-verifierat

South Sheilds

1 year ago

Vad Mrs Beryl Atkinson sa om Brooks Braithwaite:

Excellent

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased that you are happy with our service.

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