BOTB Omdömen

Thankyou for your feedback. We understand that our competitions are not for everyone, and that it is the role of our staff to help you make an informed decision about whether it is something you would like to be involved in - or not. We have a loyal customer base with I hope many satisfied players, but you should be clearly be free to make your own informed decisions on your own involvement. Your feedback is greatly appreciated and will be discussed with the member of staff who served you. Please do not hesitate to contact us on info@botb.com or +44 207 3718866 if we can be of any further assistance. Kind regards, Rupert Garton

Thankyou for your feedback. Please accept our apologies if our systems were running a bit slow when you played recently. We have been releasing a lot of software changes to speed up our systems and enable our systems to serve mobile devices. I hope next time you play, you will see the difference! We also have to take all your personal details accurately as we need to be able to contact you if and when you win.... Unfortunately, I cannot promise the same 'performance enhancement' when it comes to playing 'spot the ball'. We are legally bound to use a skill based entry method, and without it we simply could not operate. This method is we believe the best all round solution, but we are always open to suggestions! We are striving to make the process quicker, more intuitive and enjoyable, but we envisage it remaining as part of the competition entry process for the foreseeable future. Please do not hesitate to contact us on info@botb.com or +44 207 3718866 if we can be of any further assistance. Kind regards, Rupert Garton

Thankyou for your feedback. You should receive an email confirming your ticket purchase almost instantaneously, as well as one confirming that entries have closed and that the judging period has commenced. Finally, you should get a result email within 14 days of the end date, with the Winner's details, and informing you of any credit you are due. We will check our systems to see if we can understand our end whether there is an issue, but it is quite likely it has been filtered out somewhere by gmail. Please can you let us know if this happens again, and we will look into it further. All the results for the past 10 years are availabel on our website at and in your personal account when you login. Please do not hesitate to contact us on info@botb.com or +44 207 3718866 if we can be of any further assistance. Kind regards, Rupert Garton