I like the idea and concept. Since joining I have had issues where games go from short wait to medium wait the long wait. I have the had no games for quite long periods which hasn't been good use of...
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Andrew
Boomerang
10 years ago
Hello Tom
Thanks for your feedback.
I'm sorry that you've had to raise concerns about our service.
We offer the wait time indicators for games to aid customers in making decisions about there rental list and to offer a guide as to how long their wait may be. These wait times on popular new release games can be subject to change daily due to stock being returned and customers waiting for the game.
We review these wait times daily and this aids us in making decision of how to shorten wait times and ultimatly if we need to obtain more stock to bring down wait time.
Customers are reward with payback points for any wait they have had. These points can be used for extra rentals, discount from purchases or saved for free rental month.
I've reviewed your account and can see we despatched Mirror's Edge the same day as your previous rental came back.We do always advise 1-3 days for delivery as we use Royal Mail 1st class. Have you now received Mirror's edge?
Thanks Boomerang
0
Dela
Betrodd kund
10 years ago
Super
Bardzo dobra i szybka obsługa. Jak do tej pory brak jakichkolwiek problemów
0
Dela
TC
Trusted Customer
10 years ago
Vad Trusted Customer sa om Boomerang:
Great service at a great price, quick turnaround on the postage of discs. Much better alternative than buying games.
0
Dela
TC
Trusted Customer
North wales
10 years ago
Vad Trusted Customer sa om Boomerang:
Positive
It's market leading and fairly priced. Keep it up! You need to develop an app though
0
Dela
TC
Trusted Customer
Swansea
10 years ago
Vad Trusted Customer sa om Boomerang:
Initially it found the service excellent, however when their accounts were hacked and my payment details stolen I was not even given the courtesy of being told this had happened. Also I have not had...
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Andrew
Boomerang
10 years ago
Hello Tim
Thanks for your feedback, I'm sorry to hear your card details were compromised.
In February 2015 we changed our payment platform and moved all card datastorage to Sage Pay.
Sagepay are a Level 1 Compliant Payment Provider and so when details are heldby them, they are as secure as possible. We hold the last 4 digits only, andexpiry date for your card, for website administration, which is standardpractice.
This new platform and the additional security monitoring we have implemented,are part of our commitment to make renting and purchasing from Boomerang assecure as it possibly can be.
After this change our site and security was reviewed by a third party PCI QSA Companywho has certified us as PCI compliant.
Since this event at the start of 2015 we've had no other security concerns.
Thanks Boomerang
0
Dela
TC
Trusted Customer
Southampton
10 years ago
Vad Trusted Customer sa om Boomerang:
Good service for rentals
Service is very good very prompt have had no trouble with any of the borrowed cds
0
Dela
Betrodd kund
10 years ago
Excellent rental service
Service has been great and saved my a lot of money. I feel an app for your phone so you can update your lists and keep track off things easier would be handy.
0
Dela
TC
Trusted Customer
10 years ago
Vad Trusted Customer sa om Boomerang:
You saved me so much money and your service is great!! Always recommending you!
0
Dela
TC
Trusted Customer
Liverpool
10 years ago
Vad Trusted Customer sa om Boomerang:
Best there is
Amazing
0
Dela
TC
Trusted Customer
South East England
10 years ago
Vad Trusted Customer sa om Boomerang:
Happy long term customer
Great range of Xbox One games. Would like a few not available in the UK, like US only or Japanese titles (as the discs are region free). Fast turn around, have been a customer for a number of years.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Thanks for your feedback.
I'm sorry that you've had to raise concerns about our service.
We offer the wait time indicators for games to aid customers in making decisions about there rental list and to offer a guide as to how long their wait may be. These wait times on popular new release games can be subject to change daily due to stock being returned and customers waiting for the game.
We review these wait times daily and this aids us in making decision of how to shorten wait times and ultimatly if we need to obtain more stock to bring down wait time.
Customers are reward with payback points for any wait they have had. These points can be used for extra rentals, discount from purchases or saved for free rental month.
I've reviewed your account and can see we despatched Mirror's Edge the same day as your previous rental came back.We do always advise 1-3 days for delivery as we use Royal Mail 1st class. Have you now received Mirror's edge?
Thanks
Boomerang