Bluecrest Wellness Omdömen

Good afternoon Stacey, We're delighted to hear that you had such a positive experience with James during your assessment. It's wonderful to know that James was pleasant, polite, and took the time to ensure you felt comfortable throughout your appointment. Clearly explaining each stage of the assessment and helping customers feel informed and reassured is incredibly important to us, so we're pleased that this was reflected in your experience. We're also delighted to hear your kind comments about our Customer Service Team. Providing friendly and helpful support at every stage of the customer journey is something we take great pride in. We'll be sure to pass your feedback on to James and the wider team, who I'm sure will be delighted to receive it. Thank you for taking the time to share your experience. Your kind comments are greatly appreciated. Warm regards, Thomas

Good afternoon Patrick, We're delighted to hear that you found your Bluecrest Health Assessment so valuable. It's wonderful to know that the service has helped you better understand and manage your health. Empowering customers with clear, meaningful health information is at the heart of what we do, so we're pleased that you have found the assessment beneficial. We're also delighted to hear your positive comments about the tracking features within the My Wellness app. Being able to monitor your results over time and track changes in key health indicators can provide valuable insight, so it's great to know that you are finding this feature helpful. Thank you for taking the time to share your feedback. Your kind comments are greatly appreciated and will be shared with the team. Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that you felt rushed during your assessment. We understand how important it is for customers to feel comfortable, have time to absorb information, and ask any questions they may have throughout the process. Whilst we work to ensure appointments run efficiently, we never want customers to feel that they are being hurried through the assessment or that the focus is simply on keeping to schedule. Our Health Assessment Specialists are expected to explain each procedure clearly and provide customers with the opportunity to discuss any concerns or queries they may have. We're sorry that this was not your experience and appreciate you bringing it to our attention. Your feedback will be shared with the relevant team for review. Warm regards, Thomas

Good afternoon David, Thank you for taking the time to share your feedback. We understand your concern regarding your resting heart rate result. The colour coding within our reports is based on standardised clinical criteria and reference ranges rather than an individual's level of fitness alone. As a result, a lower resting heart rate may still be highlighted for review, even where it can be entirely normal for someone who is physically fit and exercises regularly. The commentary within the report is intended to provide this additional context, as lower resting heart rates are often seen in fitter individuals. However, we appreciate why receiving an amber result may have felt contradictory given your personal circumstances and the explanation provided. Thank you for bringing this to our attention. We value feedback such as yours and will ensure your comments are shared with the relevant team as we continue to review how results and explanations are presented within our reports. Warm regards, Thomas

Good afternoon Valerie, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience has left you feeling disappointed. We completely understand how frustrating it is to receive your results only to discover that some tests could not be completed and that you need to return for further blood testing. We appreciate that attending a second appointment requires additional time and effort, and we recognise the inconvenience this has caused. While issues with samples can occasionally occur, we understand that this does not make the situation any less frustrating from your perspective. We would like to thank you for allowing us the opportunity to rectify the issue by arranging the repeat testing. We are sorry that the experience has impacted your confidence in our service, particularly as you feel the service has declined compared to previous assessments. Your feedback is extremely valuable to us and will be shared with the relevant team for review. Please accept our sincere apologies for the disappointment and inconvenience caused. Warm regards, Thomas