This was a present. The first of 3 pictures was the terrarium planted. This didn’t bother to look at the others I have complained - and they insist there was a disclaimer. None that I saw between...
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Steve
Black By Design LTD
5 years ago
Customer bought the terrarium just based on the initial picture they saw which was planted.However by their own admission the customer did not look at other pictures which showed it unplanted.
Customer also said that they did not read the description which clearly stated the terrarium was unplanted so it is difficult to know what else we could do in the circumstances
There is also no disclaimer on our website we just hope customers take the time to read full descriptions before making a purchase as we make every effort to offer a full description
Produktomdömen
Köpdatum: 09/01/2021
0
Dela
PW
parveen hayre-wheeldon
Feefo-verifierat
5 years ago
Vad parveen hayre-wheeldon sa om Black By Design LTD:
Not very helpful when it came me to me wanting to return my purchase.
I sent them an email asking how I return my purchase and have am still waiting for their response.
I eventually result to...
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Steve
Black By Design LTD
5 years ago
Firstly we do not appear to receive an email requesting a return as we have no issues with returns
Our website is clear that the customer is responsible for returns .
We aim to offer very competitive prices with free delivery but we do not offer free returns as was expected
Black By Design offer a range of stylish quality gifts and home accessories. Our Brands range from the fun and quirky through to the simple and beautiful so offering something for everyone.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Black By Design offer a range of stylish quality gifts and home accessories. Our Brands range from the fun and quirky through to the simple and beautiful so offering something for everyone.