Big Cat Travel Insurance är inte längre en aktiv Feefo-kund
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TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
On checking my bank statement today i have noticed that two payments have been taken. I do not understand why
Francescos
Big Cat Travel Insurance
9 years ago
Hi Nicole
Thank you for your valuable feedback.
Upon looking into these two transactions, it appears 2 separate, different policies were taken out. One of which has now been cancelled down and refunded in full.
In the event of a duplicate booking, the system creates an alert. However, in this case, as the bookings were slightly different, no alert was created.
We are almost always quick to act on and correct thing like this when notified!
Kind Regards Francescos
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
A very happy customer!
I and my partner shopped around for our forthcoming trekking adventure. We chose Big Cat Travel Insurance for the great level of cover, price and fantastic customer service. Absolutely delighted!
4
Dela
Betrodd kund
9 years ago
Would recommend
Would definitely recommend for someone who is already travelling. Cheap and very helpful customer service
3
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
Very easy to take out!
Fantastic
1
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
Excellent
3
Dela
Betrodd kund
9 years ago
Helpful customer team
At first I did not receive the confirmation of my policy but the customer service team were very helpful and responded quickly to my concerns. I chose this policy over other companies because it had...
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0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
Wasn't advised about need to book annual multi-trip insurance when booking ...
Wasn't advised about need to book annual multi-trip insurance when booking insurance that covered 2 continents. Also contact was unable to find my policy after I rang up to cancel (unrelated to the...
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Francescos
Big Cat Travel Insurance
9 years ago
Hi Miss Steadman
Thank you for your valuable feedback.
I see you had taken out a Single Trip policy, area “Worldwide exc. North America”. This covers 6 continents – the only exception being North America.
A Single Trip allows you to travel around as much as you like, for as long as you like. We have no limits on how many countries / continents you can visit, or how many days you can stay in one country. So, with the policy you had, you would have been covered for 2 continents.
Our Annual Multi Trip policies are designed for people who take multiple short holidays throughout a year. Each trip has a maximum of 30 or 70 days, (depending on the policy) by which time you must return home. Your policy duration was 95 days, therefore you weren't eligible for a a Multi Trip policy.
Kind Regards
Francescos
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Big Cat Travel Insurance:
Clear layout and easy to use but could go in to more detail with the bullet-points on what's included in each package
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Francescos