Barnes Coaches Omdömen

Thank you for taking the time to share your feedback. We’re very sorry to hear that you felt the earlier departure time impacted your enjoyment of the Festival of Light. The decision last year to adjust the schedule was based on customer feedback from previous visits, where many passengers expressed a preference for an earlier return. We do understand that this may not suit everyone’s circumstances and we appreciate you highlighting how this change affected your experience. Departure times are always displayed on our website for passenger information, so that customers can review them before booking. Your comments are important to us, and we will take them into consideration when planning future trips to ensure we balance the needs of all our travellers.

Thank you for your feedback. We’re pleased to hear you enjoyed the trip and found the driver friendly. We do understand your concerns about the new pick-up point. Swindon Borough Council will not currently allow coach operators into the new Bus Boulevard, which is why we are unable to use that location. We are, however, monitoring the situation closely and will be sure to advise passengers of any changes in the future.