Booking process platform was good, however our booking was not satisfactory.
Produktomdömen
Russ
Barnes Coaches
9 months ago
Thank you for sharing your feedback with us. We are very sorry to hear that you were disappointed with this trip and that your experience did not meet expectations.
After reviewing the coach tracker, we can confirm that the coach arrived 9 minutes late for the pickup. We understand how this delay, combined with the seating issues you described, impacted the enjoyment of your day and reduced the time you were able to spend at the event.
We regret that there were some seating issues and that the alternative seating arrangements left you feeling uncomfortable. We would always suggest speaking directly with the coach driver on the day, who will do their best to resolve the matter quickly and fairly.
Please be assured that we take these matters seriously and will continue to review both punctuality and seating processes to minimise such issues in the future. We value your feedback and hope we can provide you with a smoother and more enjoyable experience on your next journey with us.
Although I was a returning customer the booking process was not easy and I kept being told my e mail address and password were not recognised. After several attempts I tried changing my password....
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Russ
Barnes Coaches
9 months ago
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you experienced difficulties with the booking process, especially as a returning customer. We understand how frustrating it must have been to repeatedly encounter login and password reset issues.
Your comments are extremely valuable, and we will be reviewing the process to ensure it is clearer and more reliable going forward. In the meantime, if you continue to experience problems, please don’t hesitate to contact our team directly—we’ll be happy to assist you with your booking.
We truly appreciate your loyalty and hope to make your next experience with us much smoother.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts