We have been thoroughly impressed with both this product, the company and the customer service that we have received. From the time taken and the advice given at an extremely busy baby show to the...
absolutely brilliant!!! Jamie informed me when I placed my order that the bag had been ordered in, I was kept up to date with when they would receive stock and when I would receive my bag. Once I...
Zip broke on bag within 2 weeks of using it. I sent photos and was offered a replacement bag straight away, however when I asked for a refund, I was told the bag was old stock so couldn’t possibly...
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James Collins
Bababing!
6 years ago
Firstly, we are sorry to read about your experience with our customer service and products. At BabaBing! we pride ourselves on our excellent customer service and the quality of our products, as can be seen from the majority of positive reviews we receive.
Unfortunately in this instance we were unable to verify your warranty claim, as the BQ/serial number you provided was from a batch we sold out of in 2018. I hope you can sympathise that it is impossible for us to validate your warranty claim and send a replacement bag based on this information.
We have requested further information for you to provide on the bag in order to assist with your case, however we have not as of yet received it. If you contact info@bababing.com with this information we will do our best to resolve this.
With regards to your refund, as this changing bag was out of stock and you required a changing bag at the time, we advised we would refund this amount so that you could purchase a changing bag that was in stock. As a company, in no way we would turn away any BabaBing customer as we value all BabaBing customers and fully appreciate the trust they place in us as a company.
Produktomdömen
James Collins
Bababing!
6 years ago
Firstly, we are sorry to read about your experience with our customer service and products. At BabaBing! we pride ourselves on our excellent customer service and the quality of our products, as can be seen from the majority of positive reviews we receive.
Unfortunately in this instance we were unable to verify your warranty claim, as the BQ/serial number you provided was from a batch we sold out of in 2018. I hope you can sympathise that it is impossible for us to validate your warranty claim and send a replacement bag based on this information.
We have requested further information for you to provide on the bag in order to assist with your case, however we have not as of yet received it. If you contact info@bababing.com with this information we will do our best to resolve this.
With regards to your refund, as this changing bag was out of stock and you required a changing bag at the time, we advised we would refund this amount so that you could purchase a changing bag that was in stock. As a company, in no way we would turn away any BabaBing customer as we value all BabaBing customers and fully appreciate the trust they place in us as a company.
I ordered a baby bag. As soon as the order was processed I was informed straight away that it would be delayed. The supplier keep his word and the baby bag was delivered on the new date promised....
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Produktomdömen
Köpdatum: 21/10/2019
0
Dela
Betrodd kund
6 years ago
Excellent customer service, they called to let me know my order was out of stock so offered me an alternative. Very pleased.
Köpdatum: 22/09/2019
0
Dela
TC
Trusted Customer
Bristol
6 years ago
Vad Trusted Customer sa om Bababing!:
Amazing customer service! The bag I ordered was currently out of stock and my baby was due in a week so they very kindly sent me a replacement until my order came in stock. Really pleased with the...
Love our Bababing Raffi, it’s stood up to the job of city slicking and dog walking, so easy to put up from back of the car and not too heavy to lift after my Caesarian. We are so happy we chose a...
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