I recently bought a baby bouncer chair and am due to have a new baby in the next few days!! It’s absolutely beautiful and the quality is wonderful. Very sturdy and easy to pop together! However a...
I bought 12 piece bundle including Raffi system. It arrived in time and the product seems easy to use and quite stylish. I am still waiting for the isofix base but was communicated about the delay in...
Conversation with seller was somewhat sarcastic by them. Not a good trait when in customer service.
Nick
Bababing!
5 years ago
Hi, I am sorry to hear that you feel one of our customer sales manager was sarcastic? I have spoken to the sales manager in question and he has assured me that there was no sarcasism involved. He merely politely pointed out that as a company we provide a free delivery service and that unfortunately we are unable to also pay for returns especially on sale items such as the changing bag you kindly purchased which had a further 20% discount provided based on this product.
He also stated that a full refund will be provided as soon as we receive the changing bag and that all the packaging materials be present on the product.
Produktomdömen
Nick
Bababing!
5 years ago
Hi, with regards to the Barca Changing Bag you kindly purchased, please be advised this is a lightweight cotton canvas changing bag with water repellancy. The colour of the grey barca changing bag you purchased is a 'distressed' looking product for which it was designed for and hence the light grey in appearance.
Furthermore, based on the purchase cost relating to this changing bag and the further 20% discount applied, unfortunately we could not provide a free returns postage cost as we do not provide this service based on the FREE delivery we provide on all orders.
The changing bag looks lovely but they sent me a black one instead of a blue one. I have tried to get in touch but no one has replied so it's a bit disappointing really. I guess that's what happens...
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Nick
Bababing!
5 years ago
Hi,
I am glad that the changing bag you purchased from us is lovely! With regards to the colour, please can you refer to the inner white woven care label located inside the main section of the bag as this should read BB80-001 which represents the Navy Blue option with regards to this bag. If this does not state this then please contact us directly so that we can assist further as we can replace the changing bag to the correct colour as long as this has not been used and still in its packaging state ready for resale.
Produktomdömen
Nick
Bababing!
5 years ago
Hi,
Please refer to the service feedback as we would be happy to assist further should the changing bag that has been sent be the incorrect colour.
Poor customer service despite attempts to return the poor quality changing bag.
Nick
Bababing!
5 years ago
Hi,
I am sorry to read your recent review as we strive for excellent customer service here at BabaBing!. After investigating this further, it seemed we did not receive any email or communication requesting a refund on your order? Should this be the case, we would of course provide a full refund based on a product return within the 14 days of purchase and this not being used. Should we have missed any areas of communication with regards to you requesting a refund then please contact us as we would be happy to oblige further.
Produktomdömen
Nick
Bababing!
5 years ago
Hi,
I am sorry to read your recent product review. The Barca changing bag is a lightweight wax canvas changing bag for parents on the go. With regards to the 'handles' you stated in your review, please be advised this is purely a carry/pickup handle and the changing bag is used in conjunction with the free pushchair clips that attach to the D-Rings on the changing bag, and then connects to the to the pushchair so that easy accessibility can be assured when travelling.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
