AXA Insurance - Ireland Omdömen

Hi Eoin,

Thank you for your comment.  We value the feedback received from our customer as it helps us to offer better service.

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.　

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.　

As regards the communications, please accept my apologies for the lack of an explanation.  Your policy was renewed by direct debit last year and the letter issued to you was to advise that we would renew it by direct debit again this year unless we were advised otherwise.  Our representative should have clarified this when you were speaking with them.

Kind Regards,

Paul