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Omdömen för AXA Insurance - Northern Ireland | Kundtjänstomdömen för https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

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Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Did not feel like a valued customer

Renewal quote sent to my address was not the lowest price you could offer me.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback Philip and for taking the time to talk to me. I'm delighted you renewed your policy with us again this year and that we gave you some discount for your continued loyalty.

Betrodd kund

Feefo-verifierat

9 years ago

Axa insurance

Very easy to renue

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback James. Thank you for renewing your policy. We value your business.

Trusted Customer

Feefo-verifierat

Lisburn

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Happy customer

Quick and efficient on the phone as the office in Lisburn was queued out the door on the day I went to renew my policy.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Lynsey. Thank you for renewing your policy. .

Trusted Customer

Feefo-verifierat

Tyrone

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Most competitive, friendly and welcoming company

I have been with AXA for almost 10 years now and so far I can't say a bad word about them. Each year they are the most competitive for car insurance and the staff both on line and in my local stores...

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Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your lovely feedback Claire. We really value loyal customers like yourself and I'm glad we've been there to help you over the last 10 years.

Trusted Customer

Feefo-verifierat

Belfast

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Terrible service!

Terrible service. I was made call up on over 10 occasions to sort out my family's insurance and each time I was made hold the line for over 5 minutes. Every call was a joke as no one actually...

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Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback Simon and for taking the time to talk to me today. My sincere apologies on how we made you feel and the hassle you experienced. As discussed we have a local branch in Coleraine which may help you in the future. I hope this bad experience will not put you off staying with us next year.

Trusted Customer

Feefo-verifierat

Tyrone

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Insurance

Gaye was very helpful.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Ivan. I'm delighted you had a good experience with our local service.

Betrodd kund

Feefo-verifierat

9 years ago

It got better

The first time I called I wasn't impressed. When I had to call back I got a different person which vastly improved my view of the company.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Eunice. Sorry we didn't get it right first time but I'm glad we improved.

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om AXA Insurance - Northern Ireland:

Very happy with the customer service, and value formmoney.

Ciara dealt with me from beginning to end and was polite, friendly and very efficient.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Avril. We're glad you value our local service.

Betrodd kund

Feefo-verifierat

9 years ago

Eileen Mitchell set up my insurance last year, no hassle, great customer service. Competitive price. 😃

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your kind words Suzanne. I'll make sure Eileen gets your feedback.

Betrodd kund

Feefo-verifierat

9 years ago

Best in NI

Always able to meet my requirements and can't be beaten on price.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your lovely feedback Elizabeth. I'm delighted you enjoyed our local service.

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