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Thanks for your feedback, and we’re sorry for any confusion caused. The free Disneyland Paris Holiday Prints can be redeemed once you’re back home. You’ll receive a link to upload your 10 favourite photos from your trip, and the prints will then be processed and delivered to a UK or Ireland address. You can find all the details on the voucher in your customer account. Full details are also available here: https://www.attractiontickets.com/en/special-offers/free-disneyland-paris-holiday-prints Regarding the ride photos, as they were purchased directly from Disneyland Paris, we recommend contacting their Customer Service team, who will be able to look into this matter for you and provide further assistance. We hope you had a great time! Attraction Tickets Team