Thank you for sharing your concerns with us. We’re delighted to have helped you find the perfect cruise and want to assure you that we are fully committed to supporting you every step of the way.
After reviewing your comments, we can confirm that your cruise confirmation and payment receipts were emailed to you on 6th June 2026 at 11:07 and 16.07. When you reached out on 24th June at 12:07 PM regarding difficulties with the cruise line’s app, we promptly alerted our Customer Service team. They immediately attempted to contact you at 12:08 PM but were directed to voicemail.
In the meantime, we accessed the cruise line’s system on your behalf to assist further. We’re pleased to see that you’ve successfully checked in, completed the health questionnaire, and selected your shore excursions. This is fantastic progress, and we hope it reassures you that your preparations are well on track.
During our call today, we were glad to help you download the cruise line’s app and clarify the issue with your email, which had been sent directly to the cruise line rather than to us—explaining why you didn’t receive a response from us earlier.
Rest assured, we’re here to support you throughout your pre-cruise and post-cruise journey. Please don’t hesitate to reach out if you need any further assistance!