Love Arran Aromatics its a very delicate smell my fav is After the Rain .From ordering 2 delivery was easy & hassle free .
If you havent tried the range -treat yourself you wont be dissapointed.
Köpdatum: 01/06/2020
0
Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om ARRAN - Sense of Scotland:
Very happy with all the products
Produktomdömen
Köpdatum: 01/06/2020
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
Website easy to negotiate. Order quickly acknowledged. Progress of delivery given.
I didn't actually make a purchase in the end.
I placed an order and received confirmation together with a shipment notification and a tracking number for the delivery. However, several days later I...
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Arran Sense of Scotland
ARRAN - Sense of Scotland
6 years ago
Thank you for taking the time to leave a review.
I'm really sorry that the item you placed an order for was out of stock. We are aware of the technical issue in our stock feed and working hard to resolve the delay in our stock update. We have seen an unprecedented number of orders in the last few weeks and appreciate the overwhelming support of our customers during this difficult time.
We hope this will not discourage you from shopping with us in the future. Our sincerest apologies for any inconvenience this has caused.
ARRAN Sense of Scotland Team
Betrodd kund
6 years ago
Firstly thank you for your prompt reply.
It's a shame you haven't been as timely in processing my refund. My order and subsequent payment was taken on the 29th of May. Your email informing me my items were out of stock was received on the 5th of June and I replied the same morning asking for the refund you offered. My account is yet to be credited.
Arran Sense of Scotland
ARRAN - Sense of Scotland
6 years ago
My apologies you had not received a refund on your order. I have forwarded you details onto our customer services team to investigate this. You should have had an e-mail update on the status of your order.
Again please accept my apologies for any inconvenience this has caused.
ARRAN Sense of Scotland Team
Betrodd kund
6 years ago
Just wanted to comment that my issue has now been resolved thank you.
Just as a post script I'd like to say that I've read many of your positive reviews on your products and the excellent way they are packaged and dispatched. However, a company and its customer service should surely be judged on what they do when things go wrong. It's easy to give 5 stars when everything goes right.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.