Dear Steph
Thank you for taking the time to share your experience. We’re pleased to hear you’re happy with the price, delivery, and performance of your filter. However, we’re sorry the packaging was damaged and that the item had some marks on arrival—we understand how this could have raised concerns.
Please rest assured that all our products are new , and we’ll pass your comments to our packing and quality control teams to help prevent this happening in the future. We’re glad to hear the filter is working well and hope it continues to serve you reliably.
Best wishes,
Aquacadabra Team