Alton Towers Holidays är inte längre en aktiv Feefo-kund
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Betrodd kund
Feefo-verifierat
10 years ago
Excellent
Simple to book
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Booking swim & overnight stay
OK
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
It was simple and quick. Called as there were a few queries we had and the girl I spoke to was great; friendly and knowledgable.
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Alton Towers Arabian Night Suite Annual Pass Boiking
Phone line was a bit noisy but operator was very helpful.
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Not as we hoped this time
Quick & easy to book online however I couldn't see water park nor shark bait reef opening hours. I called the booking line & the lady I spoke with was very helpful & advised shark reef opening times...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for taking the time to inform us of your experiences with the Alton Towers resort.
I do regret that you had been informed of the incorrect opening times for Shark Bait Reef during the half term week at Alton Towers.
I can certainly see how this could be frustrating to learn when you attempted to plan your trip around the provided information.
I do hope that you can accept my apologies for any inconvenience caused to you and your family.
just to add, we keep records of all complaints in order for us to asses, improve and meet all our guests needs as we truly do value all the feedback we receive.
I would like to think that this does not reflect on what the entire park has to offer and we would of course love to see you and your family visit the Alton Towers resort again in the near future.
Warmest Regards,
Ben
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Booking at Alton Towers Resort
I was provided with examples of room sizes and prices across the range on offer, from Splash Landings through to Alton Towers hotel and the newer rooms.
0
Dela
TC
Trusted Customer
Feefo-verifierat
Nottingham
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Phone conversation
Very helpful on the phone not sure if booking had gone though as error came up after booking.
0
Dela
TC
Trusted Customer
Feefo-verifierat
Essex
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Excellent Service
The lady who i spoke too was brilliant she knew everything. She was very helpful and caring.
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
September
Lady was excelent on the phone and could not do enough to help
0
Dela
TC
Trusted Customer
Feefo-verifierat
Durham
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Excellent service
Booked all on the phone. Very helpful lady. Very informative and clear. Also booked our dining reservation
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
