Alton Towers Holidays är inte längre en aktiv Feefo-kund
Visar alla 15,891 omdömen
Betrodd kund
Feefo-verifierat
10 years ago
Alton towers weekend
Excellent
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Would welcome more options
More options on the booking page would be great - like the option to add a spa treat, in room goodies or merchandise - so you don't have to sort it out when you get to the hotel.
Also, is there...
Läs mer
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Hotel only booking
Automated phone numbers pass you number to number, with options not suiting booking requirements
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
very easy process
0
Dela
TC
Trusted Customer
Feefo-verifierat
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Booking service
All fine.
0
Dela
TC
Trusted Customer
Feefo-verifierat
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Easy booking
Found all info on line but as a worrier called the helpline to double check and book. The person I spoke to was polite, friendly and efficiently helped me complete my booking.
0
Dela
TC
Trusted Customer
Feefo-verifierat
west sussex
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
could not answer questions
two adults two big teenagers trying too make sure pull out beds not bunk beds really hard work to get sorted? hopefully its done,wanted to be up 1floor so can leave windows open and no kids banging...
Läs mer
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for taking the time to inform us of your experience while booking. I am very happy to say that from checking all your details. The booking is correct and should all be ok for your arrival.
I am sorry to hear that you had experienced issues on your last visit to Alton Towers, I do hope that despite this you have a fantastic trip to the Alton Towers Resort this time round. Im sure you and your family will have a wonderful time!
Warm Regards,
Ben
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Booking
Website is really difficult to navigate and find details of information you need about short breaks and hotel facilities and water park facilities.
Customer Care
Alton Towers Holidays
10 years ago
Hello there,
Thank you for your feedback, We have recently undergone some changes to our website to make it more user friendly so feedback on this is very helpful, I have passed your comments to the web team for them to make changes where necessary.
Many thanks
Kind Regards
Rachel
0
Dela
TC
Trusted Customer
Feefo-verifierat
10 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Enjoyed the water park but hotel in need of tlc
Booked on line hard to navigate site
0
Dela
Betrodd kund
Feefo-verifierat
10 years ago
Brilliant hotel
Really easy to book and our stay was amazing. The staff couldn't do enough for you.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
