Thank you for taking the time to leave your review. We are sorry to hear of the difficulties you experienced due to the conditions of your reservation. Unfortunately, as your reservation is made through another provider, we do have to ensure that you are aware of the terms and conditions within your chosen reservation. This is to ensure that you are fully informed and aware of yours and the car rental suppliers responsibilities under the reservation. Once again, we are sorry for the disappointment caused, I do hope that this does not prevent you using our service for any future car hire reservations. Thank you, Team Affordable.