Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
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omdömen under det senaste året
Visar alla 502 omdömen
Betrodd kund
Feefo-verifierat
7 months ago
Poor delivery...what did I expect
The rice itself was actually very tasty however! Ades please work on your delivery. It's a shamble. No update for when the order has been dispatched. You have to KEEP calling and even after they give...
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Customer Service Team
Ades Foods
7 months ago
Thank you for your honest and detailed feedback. We’re glad to hear you enjoyed the taste of our rice, but we sincerely apologize for the poor delivery experience you and your friend encountered. We completely understand how frustrating it must have been to deal with delays and inconsistent communication.
Please be assured that we’re taking your feedback very seriously. We’re currently working closely with our logistics partners to improve our dispatch communication, delivery timing, and overall customer experience.
We truly appreciate your patience and willingness to give us another try, and we’re committed to making your next experience a much better one.
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Dela
AO
Adepeju Ogunsakin
Feefo-verifierat
GBR
7 months ago
Vad Adepeju Ogunsakin sa om Ades Foods:
Good service
The service was nice, and they went all out to get it to my place despite so late. The driver was calm , respectful and patient. But the packaging was not what I expected as seen online
Customer Service Team
Ades Foods
7 months ago
Thank you so much for your kind words and for acknowledging our team’s effort to ensure your order got to you. We’re glad you had a positive experience with our driver.
We’re sorry, however, that the packaging didn’t meet your expectations. Your feedback is well noted, and we’ll review it with our team to ensure better consistency between what’s shown online and what’s delivered.
We truly appreciate your support and look forward to serving you even better next time.
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Dela
Betrodd kund
Feefo-verifierat
8 months ago
Good product, horrible processing time and poor customer service.
I was always excited to prder from Ades food and recommend them to friends and family because its black owned and they've got so many products at great price
However, it's been a shame buying from...
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Customer Service Team
Ades Foods
7 months ago
Thank you for taking the time to share such honest and detailed feedback. We’re truly sorry for the poor experience you’ve had with our service recently — from delayed processing to lapses in communication. That’s not the standard we aim to uphold, and we completely understand your disappointment.
We sincerely appreciate your loyalty and the support you’ve shown our brand over time. Please be assured that we’re actively working to improve our processing times, customer communication, and staff responsiveness to ensure a much better experience going forward.
Your feedback is invaluable in helping us grow, and we hope to regain your confidence soon.
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Dela
Betrodd kund
Feefo-verifierat
8 months ago
Very bad and poor online services
Customer Service Team
Ades Foods
7 months ago
We’re truly sorry to hear about your experience and the disappointment with our online services. This is not the level of service we aim to provide.
Please be assured that we’re reviewing our processes to serve you and all our customers better. We appreciate your feedback and hope to have the opportunity to restore your confidence in us.
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Dela
Betrodd kund
Feefo-verifierat
8 months ago
There is room for improvement
I was always on my window awaiting your arrival. You didn’t inform me when u will deliver on time. One of Your customer service could not help by providing information however I called back again and...
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Customer Service Team
Ades Foods
7 months ago
Thank you for sharing your experience with us. We sincerely apologize for the lack of timely delivery communication and any inconvenience this caused.
We’re glad to hear that one of our customer service representatives was eventually able to assist you. Please be assured that we’re working to improve our communication process to ensure smoother deliveries going forward.
We truly appreciate your patience and continued support.
Warm regards,
Ades Online Team
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Very satisfactory, however, the new brand of the extra hot scotch bonnet is a pure waste of money as it is not hot at all. the old brand use to be very good. Please stop sending this new brand, else...
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Customer Service Team
Ades Foods
7 months ago
Thank you so much for your honest feedback and for your continued trust in Ades Foods. We’re glad you found your overall experience satisfactory, and we truly appreciate you bringing this to our attention.
We’re sorry to hear that the new brand of Extra Hot Scotch Bonnet did not meet your expectations. Please be assured that we’re already reviewing this with our supplier to ensure we maintain the quality our customers are used to.
Your feedback helps us improve, and we truly value it.
Warm regards,
Ades Online Team
0
Dela
ON
Onyi
Feefo-verifierat
GBR
8 months ago
Vad Onyi sa om Ades Foods:
Great. The delivery took longer though. But, overall good experience especially with the discounts (sales) on some the products like the box of okro.
Customer Service Team
Ades Foods
7 months ago
Thank you so much for your feedback! We’re glad to know you had a good experience and enjoyed our discounts especially on the box of okro. 🌿
We appreciate your patience regarding the delivery delay and are continuously working with our logistics partners to improve delivery times.
Thanks again for choosing Ades Foods—we look forward to serving you even better next time!
Warm regards,
Ades Online Team
0
Dela
AA
Aderonke Adebiyi
Feefo-verifierat
8 months ago
Vad Aderonke Adebiyi sa om Ades Foods:
I was not satisfied with the boxes of fresh tomatoes sent.
Jesuloba
Ades Foods
8 months ago
Thank you for letting us know about the tomatoes you received. We’re truly sorry they didn’t meet your expectations. This isn’t the experience we want for our customers.
Please email us a picture of the tomatoes and your order number at websupport@adesfoods.com and we’ll look into it immediately and make things right for you.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..