I was sent a pair of boots that had clearly been heavily worn - covered in creases and marks. Trying to get the returns label from Humes was a nightmare - I’ve lost count of the emails that have been...
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Erin
Humes Outfitters
1 year ago
Thank you for your review. We are very sorry about this. All of our goods are brand new and we do not sell worn items however on some footwear if these have been tried on in store there can be some creasing. This can sometimes be worse on some leather types than others and the RM Williams oily leather can crease and mark very easily. We are looking into upgrading our returns label system so that customers can receive QR codes however this is quite a long process and so unfortunately we are only able to email/post returns labels at the moment. We have received your boots back and a full refund has been processed.
Produktomdömen
Uppladdade medier
Visa alla medier (4)
Köpdatum: 16/10/2024
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Excellent service as always with prompt delivery as promised
Erin
Humes Outfitters
1 year ago
Thank you for your lovely review. We are pleased that your order arrived in good time.
Produktomdömen
Köpdatum: 14/10/2024
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Easy to use good value and delivered when they said so
Erin
Humes Outfitters
1 year ago
Thank you so much for your positive review. We are so glad you found us easy to use and hope to see you return soon.
Thank you for such a positive review. We are so glad you found our customer service helpful as we pride ourselves on being as available as possible at the end of the phone. Thank you again.
Produktomdömen
Köpdatum: 15/10/2024
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Fast delivery well packaged happy with service
Erin
Humes Outfitters
1 year ago
Thank you for your lovely review and we are so happy you love your purchase. We hope to welcome you back soon.
Staff are knowledgeable and friendly. The quality of the brands they sell is exceptionally high and at a reasonable cost. We have bought clothes from Hume's for many years which speaks volumes about...
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Erin
Humes Outfitters
1 year ago
We would like to thank you ever so much for your kind review and your loyal custom over the years, it really means a lot.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
