TravelUp Omdömen

Good morning, Ms. Schwehr, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused. We understand how concerning it can be when flight schedules change, and we regret that our communications caused confusion rather than reassurance. We also apologise that you did not receive a response to your email and that the information regarding your baggage allowance and check-in was not as clear as it should have been. Please be assured that your comments have been taken seriously and will be shared with the relevant teams for review. We are committed to improving the clarity of our communications and the service we provide to our customers. If you still require any assistance, please contact us at admin@travelup.com with your booking reference, and our Customer Relations team will be happy to review your case and assist you further. We sincerely apologise once again for the inconvenience caused and appreciate your feedback. Regards, TravelUp

Good morning, Mr. Jarvis, Thank you for taking the time to leave us a 4-star review! We're delighted to hear that you found a great deal and that your booking experience was smooth from start to finish. It's wonderful to know that everything went as expected and that you were pleased with the value you received. We truly appreciate your feedback and will continue striving to deliver an even better experience. We hope to make your next booking worthy of a 5-star review! Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good morning, Mrs. Nwanji, Thank you so much for your fantastic 5-star review! We're delighted to hear that you received great service and had a positive experience with TravelUp. Your kind feedback means a great deal to our team and motivates us to continue delivering the highest standard of customer service. Thank you for choosing us. We look forward to assisting you with your future travel plans! Regards, TravelUp

Good morning, Mrs. Bailey, Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your experience and sincerely apologise for the frustration this has caused. We understand your concerns regarding the cost of changing your travel dates. Please note that any amendment charges are based on the fare rules set by the airline, together with any applicable fare difference and the terms of the protection plan purchased. We appreciate that, in some cases, booking a new ticket may prove to be a more economical option. We're sorry that the service did not meet your expectations. If you would like us to review your case, please email us at admin@travelup.com with your booking reference. Our Customer Relations team will be happy to investigate and provide a detailed explanation of the charges that applied. Thank you again for your feedback. It is invaluable in helping us improve our service. Regards, TravelUp

Good morning, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our service professional and worthy of your recommendation. Providing excellent customer service is always our priority, so it's wonderful to know we met your expectations. Your kind words mean a great deal to our team and motivate us to continue delivering the highest standard of service. Thank you for choosing us. We look forward to assisting you with your future travel plans! Regards, TravelUp

Good morning, Mr. Singh, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Dr. Doger, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations and sincerely apologise for the disappointment and inconvenience caused. We understand how frustrating it must have been to find that the room allocated did not match the accommodation you believed you had booked. We also regret the long telephone wait times and the delay in responding to your email. Please email us at admin@travelup.com with your booking reference and details of the room you received. Our Customer Relations team will investigate your booking with the hotel and review the concerns you have raised. We sincerely apologise once again for your experience and appreciate your feedback, which will be shared with the relevant teams as we continue working to improve our service. Regards, TravelUp

Good morning, Ms. Prabhu, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found such great value on your last-minute flight from London to Mumbai. It's wonderful to know that we were able to help you secure a competitive fare and make your travel plans easier. Your kind words and appreciation mean a great deal to our team, and we're thrilled we could help you save on your booking. Thank you for choosing us. We wish you a fantastic trip and look forward to assisting you with your future travel plans! Regards, TravelUp