They rejected one of my gift cards. I was 100% positive the card was in the envelope so I emailed and asked them to return it but I didn’t get any response. I sent a follow up email, but still no...
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Kerry
Zealcards
3 years ago
Hello - Your order contained 3 Macy's cards, 2 Kohl's cards, 1 Amazon card, 2 Bed Bath & Beyond cards, and 3 Burlington cards. 1 Kohl's, 2 Macy's, and the Bed Bath & Beyond cards were printouts of ecards and not physical plastic cards. We did accept these cards but updated the payment to reflect that change. The Bed Bath & Beyond cards were rejected due to the merchant bankruptcy. 1 of the 3 Burlington cards was not in the envelope so it was rejected. We did send you the card number and PIN and the balance is still on that card. However, we cannot accept Burlington cards that are not physical plastic cards. You should still be able to spend that balance at your local Burlington store at checkout. We recommend sending orders with multiple cards in a padded plastic envelope instead of a regular white envelope. This makes the package more secure and can reduce the chance something might happen to the package during transit. For In Mail orders, the customer is responsible for the postage and shipping of the package. I am sorry that this 3rd order of yours did not entirely work out.
Dôveryhodný zákazník
3 years ago
First of all, how can you ignore my emails for a week but respond to this review in 1 hour?
You gave me the PIN because I called after a week of silence. Just so you know, customers care negative reviews more than positive ones to see how defensive the business owners can get.
As you know, all I mentioned over the phone was the Burlington card that went missing. In the 3rd email, I mentioned that Burlington customer support said that I need a physical card to use it. As usual, I counted the number of cards before I put them in the envelope and that is why I know you guys lost it. I’m not sure why you’re mentioning about the package during the transit when you received everything but one card… It is sad that this was working so well until this time.
The silver lining was that I found a competitor in NJ who said they’d reimburse when something like this happens as they can’t really prove that their staff did not loose the cards.
5
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Undeniably the best website for turning gift cards into cash
I sold them a few gift cards and, had i given them my correct PayPal info upon receiving/approving their cash offer, would have been paid out within 1-2 days.
1
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BL
Blaine
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Blaine o spoločnosti Zealcards:
Thank you very much.
0
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RC
Ruth Casuto
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Ruth Casuto o spoločnosti Zealcards:
Professional, trustworthy and courteous.
A professional and communicative business operation.
0
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Zealand provides a great service
Zealcards was very easy to work with. They consistently stayed in touch.
0
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SF
Stephanie Fagan
Overená spoločnosťou Feefo
Wilmington, North Carolina
3 years ago
Čo povedal/-a Stephanie Fagan o spoločnosti Zealcards:
They are very reliable , get my money with in two days after selling!
Yes, I would recommend them, very reliable!
0
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SF
Stephanie Fagan
Overená spoločnosťou Feefo
Wilmington, North Carolina
3 years ago
Čo povedal/-a Stephanie Fagan o spoločnosti Zealcards:
Very, Very good! I have my money very quickly & it hey are verynice, too!
Yes, I would recommend them to anyone, if they need extra cash! They are extremely trustworthy & very thorough! Love them!
0
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JZ
Jennifer Zavala
Overená spoločnosťou Feefo
Austin, TX
3 years ago
Čo povedal/-a Jennifer Zavala o spoločnosti Zealcards:
Fantastic business
Simple and trustworthy. Very happy with them! Can't wait for the next transaction. Thanks
0
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Great service!
Zealcards are great! Super easy to sell my unused gift cards. And they have great customer service. I will definitely use them again.
0
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BM
Bernard McCoy
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Bernard McCoy o spoločnosti Zealcards:
A secure and customer-friendly place to cash in the remaining balance of your gift cards or merchandise credits. Come Experience Our Superior Customer Service!
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
A secure and customer-friendly place to cash in the remaining balance of your gift cards or merchandise credits. Come Experience Our Superior Customer Service!