I bought 4 packs of Nobo magnets, as this seemed a good price. I now find on opening and using them....that the magnets are weak. They are easily knocked off and do not grip well.
I have bought...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you were unhappy with your product.
We are also pleased to receive feedback on our products and I have passed yours on to our product manager so that it can in turn be passed to our supplier for them to look into.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Sarah I have not heard anything from the company I purchased these magnets from?
I would like a refund please...these magnets are not fit for purpose.
I only brought them because I thought they were real Nobo magnets.
Recenzie produktov
Dátum zakúpenia: 12/02/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
Whilst it was unfortunate that having placed our order the following day the SE of England was covered in snow. However, we received no communications advising that there were any problems with...
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Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected.
I can confirm that we did have notices on our website during times with bad weather warning of potential delivery delays due to to this. I have, however, passed on your complaint to UPS to be raised as it is not acceptable that you were not informed of where your order had been taken to, nor that your collection point was so close to your work place.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Recenzie produktov
Dátum zakúpenia: 26/02/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
We ordered a package for next day delivery.
It got held up and arrived the day after it was supposed to.
Customer service was helpful but no compensation offered for the fact that we didn't get it...
Prečítať viac
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order when you expected.
I have looked into this for you and can see that there was an unfortunate delay with our courier that resulted in the delay you experienced. I can confirm that I have had your delivery charges were refunded to you on 27/03/2018 on query 5407903.
I apologise for any inconvenience that you may have experienced regarding this.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Dôveryhodný zákazník
8 years ago
Hi Sarah,
Thank you very much for letting me know, happy with that resolution.
It would have been great to receive an email or call about the refund - we had no idea - hence the review!
Thank you
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
