ordering was fine but the delivered items were very damaged and had to be returned and it has taken over 5 days to be refunded which is not accepatble
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you received items that were damaged.
I have looked into your complaint for you and can see that unfortunately this was due to our courier not delivering them as expected. We arranged to have these items brought back to us and were waiting to receive these back in our warehouse so that we could credit you, however our courier disposed of the items due to damage.
A refund was raised for you on 23/04/2018 due to this and can take up to 3-5 working days to arrive in your bank or building society account.
I apologise for any inconvenience that this may have caused for you.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Recenzie produktov
Dátum zakúpenia: 03/04/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
