Spent over £80.00 and had to wait till the second week for delivery phone your customer services and recieved no help at all. I purchased collectible stamps as a gift for my partners birthday. So...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that your order did not arrive when you expected.
I have taken a look into your order and can see that you placed your order with our standard Royal Mail delivery service. As per our delivery information, this has between 3-5 working days to arrive, which excludes weekends.
I apologise for any inconvenience that this may have caused.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Recenzie produktov
Dátum zakúpenia: 10/04/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
Yes
Recenzie produktov
Dátum zakúpenia: 12/04/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
Rubbish service. I was charged nearly £3 p&p for a letter that cost less than £1 and it took 5 days to arrive, coming from Royal Mail!
The best bit was that Royal Mail did not send it by Royal Mail...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you were unhappy with your service.
I can confirm that here at the Post Office Shop we do offer a Royal Mail delivery service. After looking at your order I can see that you did chose our standard Royal Mail delivery service.
As per our delivery information, this has a 3-5 working day timeframe to be delivered, however due to the value of your order it was upgraded to our UPS courier service as this is a tracked service as our standard delivery is not tracked or signed for. Please note however that this delivery upgrade still has the original 3-5 working day timeframe to be delivered which I can see was fulfilled according to the tracking information.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Dôveryhodný zákazník
8 years ago
Ms Sarah,
What is the point of your message above? I do not understand the point you are making. It seems your service was confusing as well as bad.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
