The whole service was good. The only downside was the size of the box. For two thin A4 size packs of paper the amount of cardboard used and it’s bulk was quite incredible. They rattled around like...
Some of my order didn’t turn up, when I questioned it I was told it would be with me later in the week even though I had paid extra for faster shipping. Later that week I was told that the order...
Prečítať viac
Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive part of your order.
I have passed on your query to another member of our customer service team and they will be reaching out to you as soon as possible regarding this.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Dátum zakúpenia: 28/08/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
Terrible. Paid extra for one day delivery as I needed them urgently but never came. Apparently the delivery van "forgot" to take them. Unreliable as expected.
Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order.
Our courier experienced an unexpected delay which resulted in your order not being delivered next working day as promised. I apologise that this has happened to you and that we were unable to fulfill during the timeframe. I can confirm that a refund has been processed for you today on credit note 2505729.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Recenzie produktov
Dátum zakúpenia: 28/08/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
Interestingly, I never made a purchase. The first thing I attempted to do was to check my broadband speed via your website.
Unfortunately you couldn't complete that task and I was requested to...
Prečítať viac
Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Unfortunately, I believe that you may have confused us with the Post Office website. We are the online shop of Post Office and are not connected with the main site itself. You have been sent a request for feedback here due to purchasing items on the Post Office Shop recently.
I apologise for any confusion this may have caused.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Dátum zakúpenia: 28/08/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti Post Office Shop:
Missing items on Delivery, Items out of stock but shown on despatch note.
Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Please accept our sincere apologies, whilst we always endeavour to provide to keep our customers informed with the details of their order sometimes issues may occur when order is dispatched meaning the delivery can be split and part of the order delayed.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
