The processing of my online order was not great, and I had to call customer services twice, but when I did speak to them they were very polite and helpful.
The delivery didn’t arrive on the date...
Prečítať viac
Catherine
Wood Floor Warehouse
3 years ago
Hi Peter,
Thank you for taking the time to leave us feedback. Firstly I am sorry to hear that you had issues ordering, however I am happy to hear that our staff were polite and helpful! In relation to the polymer glue, we use two different suppliers depending on the location of our stores. Your order was dispatched from the store that uses the alternative supplier, although they are identical products, we should have contacted you in advance and made you aware, so I apologise! Your floor looks great down and I hope you would shop with us again!
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (2)
Nahrané médiá
Zobraziť všetky médiá (1)
Dátum zakúpenia: 13/05/2023
0
Sprístupniť
BM
beth miller
Overená spoločnosťou Feefo
3 years ago
Nahrané médiá
Zobraziť všetky médiá (3)
Čo povedal/-a beth miller o spoločnosti Wood Floor Warehouse:
Absolutely amazing service and really really happy with my order. The laminate I ordered has completely changed the look of my living room and just completes it. The only thing I would say with...
Prečítať viac
Catherine
Wood Floor Warehouse
3 years ago
Hi Beth,
Thank you for taking the time to leave us a review, I am glad you are pleased with your flooring, it looks well installed in your room! In relation to the packaging, we will take your feedback on board.
Recenzie produktov
Dátum zakúpenia: 12/05/2023
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Good product, but issues with delivery service which had to be re- arranged. Driver rushing and incorrectly read road signs so failed to deliver. Very stressful organising a second delivery. No...
Prečítať viac
Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for your feedback, I am sorry you had issues with your delivery, we use third party hauliers and couriers and the odd time there can be an issue with delivery, but I am glad to hear it was rectified and your delivery arrived.
Recenzie produktov
Catherine
Wood Floor Warehouse
3 years ago
Hi,
I am sorry to hear you didn't receive your full order, I have just checked our emails and this is the first we have heard about this, please get in touch and we can investigate this for you.
Dátum zakúpenia: 06/05/2023
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Sample delivered promptly
Catherine
Wood Floor Warehouse
3 years ago
Thank you for your feedback.
Recenzie produktov
Dátum zakúpenia: 01/05/2023
0
Sprístupniť
LC
laurence collopy
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a laurence collopy o spoločnosti Wood Floor Warehouse:
I've ordered around 100m2 of engineered wood floors in May 2023, order number #2000114174. I had subpar experience with the floors delivery. One of the two pallets was broken on delivery, so the...
Prečítať viac
Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for taking the time to leave us Feedback, I am sorry to hear the pallet broke in transit causing issues on delivery, but I am glad you received your floors and are happy with the product.
Delivered when they said they would. Laminate looks great in the room, went with a white oak and it really brightens the space. Good value for money too.
Catherine
Wood Floor Warehouse
3 years ago
Thank you for taking the time to leave us feedback, I am glad to hear your goods arrived on time and you are happy with your flooring!
Recenzie produktov
Dátum zakúpenia: 03/05/2023
0
Sprístupniť
EE
Ella Etoile
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Ella Etoile o spoločnosti Wood Floor Warehouse:
Really knowledgable and helpful on the phone, both times I called with questions. Order placed no worries and arrived exactly when they said it would. Worth being aware that normal deliveries are...
Prečítať viac
Recenzie produktov
Dátum zakúpenia: 02/05/2023
0
Sprístupniť
DR
David Royle
Overená spoločnosťou Feefo
Fakenham
3 years ago
Čo povedal/-a David Royle o spoločnosti Wood Floor Warehouse:
Superb service and the floor looks awesome!
Will definitely be using this company again
Many thanks for a quality floor
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
